Daimler Truck North America · 4 hours ago
Lead Technical Product Manager, Quote-to-Cash
Portland, OR
Full-time
Hybrid
Senior Level
$131K/yr - $167K/yr
5+ years expDaimler Truck North America (DTNA) is focused on revolutionizing customer interactions through innovative vehicle products and services. The Lead Technical Product Manager will oversee the Salesforce CPQ platform for Aftermarket Fleet Services, managing the product vision and lifecycle while collaborating with various teams to enhance the customer experience.
LogisticsManufacturingTransportation
No H1B
Responsibilities
Own the multiyear roadmap across aftermarket and new truck subscription origination; tie outcomes to customer/dealer experience and commercial goals
Translate customer and business needs into prioritized epics, features, and clear user stories/acceptance criteria
Define commercial constructs (bundles, tiers, renewals, promotions) with Product Management and Finance
Own CPQ catalog structure, attribute models, configuration rules, eligibility, and entitlements for fleet connectivity offerings
Ensure pricing accuracy, discount controls, approvals, and policy/regulatory compliance
Define and enforce service activation prerequisites (CTP health, vehicle registration, in-service date, T&Cs, active subscriptions)
Drive standardization for system audit, data retention, and access controls across Subscription Platform to avoid gaps/contradictions
Lead backlog, sprint ceremonies, and release readiness with engineering and QA; drive defect prevention and fast resolution
Own quality for key subscription creation flows
Own acceptance criteria and validate functionality before release
Coordinate UAT with business users, ensuring real‑world scenarios are tested
Review test plans to ensure coverage of pricing, quoting, contract clauses, order flows, billing rules, and revenue policies
Support go‑live and hyper-care activities
Deliver frictionless quoting and guided selling for customers, fleets, and dealers
Partner with UX, Customer Portal, and Excelerator Parts teams to enable and design intuitive flows for user journeys
Deliver the Customer Portal shop experience (catalog discovery, cart, checkout, payments, invoice access, subscription management, renewals, and self‑service changes)
Own training, documentation, and change management for dealers, internal sales, and support teams
Govern CPQ integrations/APIs; ensure reliability, observability, and change control
Align with enterprise architecture, security/SSO, privacy; manage telemetry entitlements, usage, renewals, and billing data flows
Monitor KPIs and drive continuous improvement
Own incident triage and root cause analysis for CPQ issues affecting customers, fleets, and dealers
Lead retrospectives and implement improvements in process, tooling, and automation
Serve as the primary point of contact for CPQ roadmap and releases; communicate plans, risks, and impacts to all stakeholders
Facilitate alignment across Product Strategy, New Truck Sales, Engineering, Aftermarket Fleet Services Group, Sales Ops, Finance, Legal, Support, and IT leadership
Qualification
Required
Bachelor's degree in Business, Engineering, Computer Science, IT, or related field; five years of relevant experience is required
At least two years in software development or IT
Hands-on ownership of a subscription CPQ platform (preferably Salesforce CPQ): catalog/pricing configuration, rules/eligibility, approvals, entitlements, renewals
Strong Agile delivery experience; proficiency with JIRA and Confluence; proven history of delivering commercial solutions with software engineering teams
Exceptional communication skills and ability to communicate across regions and various levels of internal and external partners
Exceptional technical documentation skills
Working knowledge of connectivity subscription flows and interfaces
Domain familiarity with telematics/fleet connectivity
Strong ability to context switch and manage competing priorities in a fast paced, ambiguous environment
An attached resume is required
Benefits
Annual bonus program
401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
Starting at 4 weeks paid vacation
13+ calendar holidays
8 weeks paid parental leave
Employee assistance program
Comprehensive healthcare plans and wellness programs
Onsite fitness (at some locations)
Tuition assistance
Volunteer paid time off
Short-term and long-term disability plans
Company
Daimler Truck North America
Daimler Truck North America, a Daimler Truck AG company, is the largest heavy-duty truck manufacturer in North America and a leading producer of medium-duty trucks and specialized commercial vehicles.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lutz Beck
CIO Chief Information Officer
Recent News
EIN Presswire
2025-12-03
Company data provided by crunchbase