Oregon Department of Human Services · 4 hours ago
Public Benefits Specialist - Entry - Bilingual Required English/Spanish!
Hood River, OR
Full-time
Onsite
Entry Level
$3,798/mo - $4,954/mo
2+ years expThe Oregon Department of Human Services is an Equal Opportunity Employer committed to equity and diversity. As a Public Benefits Specialist Entry, you will assist Oregonians in accessing vital services through the Self-Sufficiency Program, providing support in person, by phone, or email.
AssociationGovernmentNon Profit
No H1B
Responsibilities
Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for individuals and families to interact with the department
Support the infrastructure of the office by supporting the day-to-day operation
Assist Oregonians in person, by phone or email to resolve any questions or concerns by providing support with the Oregon Eligibility application, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs
Assisting Oregonians through a trauma informed lens
Financial duties that include tracking, issuing, and accounting for all financial actions and requirements needed
Providing support for the business functions within the office
Qualification
Required
Bilingual Required – English & Spanish
Employment is contingent upon passing a speaking assessment
Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.)
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service
An equivalent combination of education, training, and experience relative to the class concept
Experience supporting customers or clients by answering questions about programs, services, and individual cases
Experience providing timely, accurate information in a customer‑service environment
Proven ability to learn and apply new or updated policies, procedures, systems, and programs in daily work
Experience providing customer service serving a diverse clientele
Skilled in handling, collecting, and safeguarding confidential and sensitive information
Proficient in navigating various digital platforms, such as Microsoft Word, Excel, email systems, and online search tools
Demonstrated expertise in supporting customers facing financial or emotional hardship with professionalism, empathy, and compassion
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Company
Oregon Department of Human Services
The Oregon Department of Human Services (ODHS) provides direct services to more than 1.5 million Oregonians each year.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Alan Schoenwald
Senior Human Resources Business Partner
Ashlee Parpart
Lead Recruitment Business Partner
Recent News
Oregon Department of Environmental Quality
2025-12-16
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2025-05-04
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