USAJOBS · 1 day ago
Legal Administrative Specialist (Fiduciary Call Center) (CTAP Only)
United States
Full-time
Remote
Entry, Mid Level
$62K/yr - $62K/yr
1+ years expUSAJOBS is seeking a Legal Administrative Specialist for the Fiduciary Call Center within the Veterans Benefits Administration. This role involves counseling Veterans and their representatives on beneficiary estate administration and protecting beneficiary rights, while ensuring compliance with established protocols.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Counsels Veterans, their dependents, survivors, fiduciary, and representatives via assigned access channel regarding the full array of fiduciary determinations
Follows all established identification protocol procedures to ensure proper validation of all inquiries prior to releasing information or taking any actions that require identity verification
Research issues to include referrals, transfers, or contacting appropriate offices and other federal or state agencies as necessary
The incumbent provides information to fiduciaries on the procedures to apply for other benefits and identifies the needs of people seeking social services and refers them to appropriate nonprofit or government organizations supplying such services
Initiates action to resolve payment problems, resume awards, and change address of fiduciaries
Receives and appropriately handles crises interactions per established guidelines and procedures, which may result in referrals to the Veteran's Crisis Line or necessitate coordination with emergency services
Follows all established procedures to identify potentially fraudulent activities and completes all actions to appropriately refer any potential incidents for review and action
Performs fiduciary related works including but not limited to, providing comprehensive status updates using mandatory scripting requirements
Secures potential claim effective dates by initiating intent to file actions and completing required requests for application activities for basic inquiries of VA benefits
Identifies situations with public affairs implications or issues of such complexity or magnitude to warrant referral and refers them to superiors or other organizational elements
Qualification
Required
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications
All education claimed by applicants will be verified upon appointment
You must be a U.S. Citizen to apply for this job
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process
To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 02/11/2026
To receive CTAP selection priority, your grade level upon Reduction in Force must be at least 9 with promotion potential of at least GS-09
You must have one year of specialized experience equivalent to at least the next lower grade (GS-07) in the normal line of progression for the occupation in the organization
Specialized experience is defined as experience explaining legal provisions, reconciling discrepancies, and resolving issues related to benefit processing
Applicants may substitute education for the required experience
To qualify based on education for this grade level you must have: a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related
If you do not fully meet the length of experience and education described for a specific grade level, the two can be combined to total 100% of the requirement
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs
Full-time employment is considered to be at least 35 hours per week
The work is mostly sedentary
The incumbent will be required to talk for long periods of time which occasionally puts a strain on the throat/vocal cords
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications
Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
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