Green Circle Growers · 2 hours ago
Customer Service Support
Oberlin, OH
Full-time
Onsite
Entry Level
2+ years expGreen Circle Growers is a full-service brokerage and supply chain manager that focuses on providing excellent service to greenhouse growers. The Customer Service Support position assists the Customer Service team in ensuring customer satisfaction through order entry, correspondence, and resolving service issues.
AgricultureConsumer GoodsHome and Garden
Responsibilities
Effectively communicates with the Customer Service Representatives to establish overall customer satisfaction
Respond to written and email communications
Enter customer orders by identifying the product, quantity, and required delivery date
Accurately update and maintain customer information and order status
Maintain a database of customer special requests and item or product setup
Prepare periodic order status reports for customers
Interact with CRM and ERP tools to satisfy customer requests and support the Sales team
All other duties as assigned
Qualification
Required
High school diploma or 2+ years of experience in Customer Service or relevant experience
Advanced skills in Microsoft Office Excel and Word
Strong analytical and problem-solving skills
Ability to work individually and in a team
Ability to handle multiple and diverse tasks under deadline pressure
Ability to work with all levels of employees and management
Effective communication skills, both written and verbal
Strong organizational skills, attention to detail, and follow-through required
Preferred
Microsoft NAV, Peoplesoft, and/or ERP system experience is a plus
Company
Green Circle Growers
Green Circle Growers is one of the greenhouses in North America with over 100 acres of indoor growing space, family-owned company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John van Wingerden
Founder and President
Recent News
2024-03-08
Greenhouse Management
2023-12-23
Company data provided by crunchbase