First Citizens Bank · 3 hours ago
HRSS Operations Team Lead
Raleigh, NC
Full-time
Onsite
Senior Level
6+ years expFirst Citizens Bank is seeking an HRSS Operations Team Lead to support process management and compliance efforts for the HR Shared Services department. The role involves mentoring team members, managing operational priorities, and enhancing efficiencies through project implementation and monitoring.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
Act as team lead for HRSS operations team responsible for process management and improvement, metrics & reporting, and audit/compliance
Review HRSS data/trends and analyzes metrics data – SLAs, response time, quality, integrity, etc. to monitor workforce capacity and support continuous improvement recommendations to HRSS leadership
Identify new reporting opportunities and create/maintain dashboards in ServiceNow
Manage audit and compliance efforts for HRSS
Manage internal self-audit process and calendar, ensuring self-audits are complete and following up on open actions
Manage risk control (RCSA) tracking in partnership with HR Risk BRCs
Lead cross-functional projects to streamline HRSS services, develop business requirements, and enhance technology enablement (ex: HRSS Workforce Capacity project). In collaboration with HRSS subject matter experts, gather requirements, analyze, identify, and recommend improvements or enhancements to optimize processes
Develops process-related documentation, including process workflows, job aids, and internal procedures
Maintain HRSS Service catalog, HRSC Business Continuity Plan, HRSC Systems Access Tracker and other operational documents
Assist in build of HR Shared Services support structure as service delivery project progresses
Partner with HR Tech to improve and automated SN case management workflows
Qualification
Required
Bachelor's Degree and 6 years of experience in Business Analysis, Process Improvement, Project Management or Program Management, Banking Management OR High School Diploma or GED and 10 years of experience in Business Analysis, Process Improvement, Project Management or Program Management, Banking Management
Preferred
Strong verbal and written communications skills and presentation skills required
Excellent PC skills including MS Office suite
Ability to collaborate effectively across all levels of management
ServiceNow experience required
Prior experience in a service center required
Prior HR policies and practices experience strongly preferred
Effective problem solving and follow-through skills
The ability to adapt and evolve as situations or projects arise
Benefits
Comprehensive benefits program
Customized offerings
Support families, however defined
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
Frank Holding
CEO
C
Craig Nix
Chief Financial Officer
Recent News
2026-02-03
2026-01-23
Talk Business & Politics
2026-01-16
Company data provided by crunchbase