SEO Client Success Manager jobs in United States
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Sustain Media · 2 hours ago

SEO Client Success Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$65K/yr - $85K/yr
date3+ years exp

Sustain Media is a fast-growing SEO agency seeking an SEO Client Success Manager to manage relationships with over 30 clients. The role involves client communication, reporting, onboarding, and internal coordination to ensure client satisfaction and success in SEO initiatives.

Marketing & Advertising

Responsibilities

Communicate with clients daily via Slack and Email
Relay updates to the SEO team from clients
Respond to all client/team messages within 10 minutes during shift hours (acknowledgment counts)
Maintain a friendly, empathetic, and professional tone in every message
Send custom holiday messages
Help clients with basic Google/tech support (troubleshoot with AI)
Send weekly Loom videos summarizing SEO progress & wins
Conduct monthly reporting calls directly with clients, walking clients through reports
Keep communication clear, well-structured, and confident (no rambling)
Add clients to Slack/WhatsApp
Assist with the client onboarding process
Collect required logins & access via onboarding calls
Communicate client requests clearly to the SEO and Web Dev team, and follow up until completed
Maintain a simple tracker on PM tool logging:
Updates sent
Looms shared
Follow-ups pending
Client concerns or red flags
Spot early signs of client unhappiness/dissatisfaction and escalate before issues arise
Suggest improvements to communication, reporting, and processes

Qualification

Client Success ManagementSEOSlackOrganizational SkillsProactivityCommunicationProblem-Solving

Required

3-5+ years in Client Success / Account Management
3+ years of experience in SEO
Strong organizational skills; can manage 30+ client accounts without missing updates
Comfortable with Slack, ClickUp, Loom, SemRush/Ahrefs, Local Dominator (or similar)
Empathetic communicator who enjoys relationship-building and problem-solving
Proactive and independent; takes initiative without needing reminders

Benefits

13 days PTO + 8 paid holidays (New Year's, Labor Day, Christmas, etc.)
Performance-based tech stipend

Company

Sustain Media

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Local SEO agency working with some of the best local service businesses in the US.
dateFounded in 2022
people-size2-10 employees
web-link
https://sustain-media.com/

Funding

Current Stage
Early Stage

Leadership Team

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Noah Igler
Founder
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Company data provided by crunchbase