SPX FLOW, Inc. · 8 hours ago
Field Service Supervisor
New York, United States
Full-time
Onsite
Mid, Senior Level
$88K/yr - $122K/yr
3+ years expSPX FLOW, Inc. is a company focused on providing solutions in the industrial equipment sector. They are seeking a Field Service Supervisor responsible for managing field service technicians, estimating trip costs, and ensuring service excellence while interacting with customers and coordinating service operations.
Food and BeverageManufacturing
Responsibilities
Primary point of contact for field services in assigned region
Estimating field service trip costs (quoting)
Organizing, coordinating, and scheduling field service trips for field service technicians in assigned region. (Communication with channel partners, sales representatives, commercial team, and customers.)
Supporting field service technicians with technical documentation and information
Closing out field service orders when complete
Reviewing written reports provided by field service technicians
Approving field service technicians travel and living expenses
Workforce time management for payroll and time off for all direct reports
Ensuring field service technicians have the necessary tools and training to perform their duties
Training new Field Service Technicians on basic job duties. (SAP Concur, Report Writing, SPX Flow Express Application, customer interaction/communication, etc.)
Preparing & maintaining metrics package for assigned region field services
Identifying and offering the customer opportunities to improve equipment performance, including suggestions for replacement mixers, spare parts, and master service agreements
Occasional travel for business meetings is required. This includes planning for travel and submitting expenses
Hiring and onboarding of new employees including working with recruiters. Also, offboarding of employees as needed
Maintain an unwavering commitment to safety policies and procedures
Maintain work area in a clean, safe, and orderly manner
Supervise all tasks in accordance with business conduct guidelines
Other job tasks and duties as needed and assigned to support the business development and production goals of the company
Qualification
Required
A high school diploma and 5 years of experience as a service technician or manager working with industrial equipment (highly preferred). OR, a 2-year Technical Degree and 3 years of experience as a service technician or manager working with industrial equipment
A valid driver's license is required
Proficiency with Microsoft Office Suite, SPX Flow Express Application, & SAP Concur
Excellent customer service skills and experience working directly with customers
Strong analytical reasoning and problem-solving skills
Strong organizational skills with the ability to follow processes and procedures
Ability to work independently and as a member of a team
Ability to lead a team to accomplish goals and objectives established by management
Effective communication skills (verbal & written) required to effectively interact with internal and external customers
Ability to organize and prioritize workload to maximize efficiency
Preferred
Experience with repair and maintenance of industrial gearboxes or rotating equipment is an advantage
Safety certification(s) is an advantage
Managerial experience is preferred
Company
SPX FLOW, Inc.
SPX FLOW solves processing challenges, helping customers lower costs, increase uptime, save energy, reduce waste, and improve quality.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-12-05Acquired
2015-09-15IPO
Leadership Team
Marc Michael
President and CEO
Recent News
2026-02-03
2026-01-19
Company data provided by crunchbase