Ovation Law Firm · 1 day ago
Legal Intake Specialist - Lemon Law (LATAM)
United States
Full-time
Remote
Entry Level
$5/hr - $8/hr
1+ years expOvation Law Firm is a fast-growing, consumer-focused law firm committed to delivering exceptional legal services. They are seeking a high-energy, empathetic Lemon Law Intake Specialist to be the first point of contact for consumers seeking help with defective vehicle claims, guiding them through the initial intake process with clarity and compassion.
Law Practice
No H1B
Responsibilities
Respond to incoming inquiries via phone and web forms, providing prompt, attentive support to consumers seeking legal assistance for defective vehicle (lemon law) claims
Conduct concise (5–8 minute), compassionate discovery calls to gather and assess essential lemon law case details, including vehicle information, defect history, repair attempts, warranty status, and purchase or lease details
Use an assumptive, consultative approach to guide qualified consumers through the next steps of representation, including initiating the retainer process and coordinating timely follow-ups as needed
Accurately document all caller information, case details, and outcomes in Hubspot, ensuring data accuracy and completeness
Manage follow-ups for pending leads, maintaining an organized pipeline and re-engaging prospects who were not ready to proceed on initial contact
Qualification
Required
Strong English communication skills (C1 level), both verbal and written
Fully bilingual, fluent in both English and Spanish, with the ability to seamlessly support callers in either language
At least 1 year of experience in a high-volume call center, customer service, or medical/legal office environment
Exceptional verbal communication skills with the ability to mirror a caller's tone, demonstrate empathy, and build rapport quickly
Tech-savvy and comfortable typing 45+ WPM while speaking with callers and navigating multiple software platforms simultaneously
Ability to work independently from a home office with stable, high-speed internet and a quiet, professional workspace
Must have a laptop or desktop computer with a minimum of 8GB RAM and an Intel Core i5 processor or higher
Must have a stable internet connection with a minimum speed of 25 Mbps
Available to work U.S. business hours, Monday through Friday, 9:00 AM–6:00 PM Mountain Time
Willingness to use time-tracking software
Preferred
Lemon law intake experience
Experience with Hubspot
Benefits
Performance based incentives
100% remote work environment
6 paid time-off (PTO) days per year
Opportunity to work closely with leadership and legal professionals in a growing, modern law firm
Company
Ovation Law Firm
Ovation Law Firm is a consumer-focused law firm dedicated to helping people take on powerful companies and win.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase