OMICRON electronics · 9 hours ago
Service Center Coordinator
Houston, TX
Full-time
Onsite
Senior Level
5+ years expOMICRON electronics is an international multi-cultural company that offers opportunities for growth and development. The Service Center Coordinator will act as the primary point of contact for customers, ensuring high levels of customer satisfaction while managing service requests and logistics.
Electronic Design Automation (EDA)ElectronicsManufacturingTest and Measurement
Hiring Manager
Ruben Fuentes, MS HRD
Responsibilities
Act as the primary point of contact for customers requesting service on OMICRON equipment while ensuring a high level of customer satisfaction
Efficient processing of service quotes, loaner equipment, invoices, and collections for service orders
Maintain strong relationships with customers, providing regular updates on the status of their equipment
Efficiently coordinate and manage national and international shipments, ensuring timely and accurate delivery
Proactively identify opportunities to enhance existing workflows and processes, challenging the status quo to improve efficiency and effectiveness
Mentor and train junior staff members, fostering a collaborative and supportive team environment while ensuring a seamless customer experience
Lead and execute special projects and additional duties as assigned, demonstrating initiative and leadership
Qualification
Required
Act as the primary point of contact for customers requesting service on OMICRON equipment while ensuring a high level of customer satisfaction
Efficient processing of service quotes, loaner equipment, invoices, and collections for service orders
Maintain strong relationships with customers, providing regular updates on the status of their equipment
Efficiently coordinate and manage national and international shipments, ensuring timely and accurate delivery
Proactively identify opportunities to enhance existing workflows and processes, challenging the status quo to improve efficiency and effectiveness
Mentor and train junior staff members, fostering a collaborative and supportive team environment while ensuring a seamless customer experience
Lead and execute special projects and additional duties as assigned, demonstrating initiative and leadership
Exceptional communication and interpersonal skills
Superior organizational and time management skills
Strong adaptability and eagerness to learn
Familiarity with office software (e.g., Microsoft Office Suite) and customer relationship management (CRM) systems
Strong problem-solving abilities and a customer-focused mindset
5+ years of customer service, office administration, logistics coordination, or comparable work experience ideally with at least 2 years in a senior role
Preferred
Bachelor's degree in business administration or a related field preferred
Familiarity with organizing and coordinating shipments or service orders is a benefit
Benefits
An opportunity for growth and development in a international multi-cultural company
Having fun while working as a part of a professional team
Encouraging personal initiative through flat hierarchies
Our extraordinary corporate culture and strong commitment to a healthy "work-life-balance"
An attractive benefit package
Company
OMICRON electronics
OMICRON is an international company that works passionately on ideas for making electric power systems safe and reliable.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michelle England
Subprocess Service Manager at OMICRON electronics
Recent News
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