Kelly · 8 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
$17.50/hr - $20/hr
1+ years expKelly Services is hiring a Customer Service Representative to work with Luxottica, a global leader in eyewear brands. This role involves supporting customers by addressing inquiries, resolving issues, and processing orders to maintain customer satisfaction and service levels.
OutsourcingProfessional Services
Responsibilities
Answer incoming calls and accurately process customer orders
Resolve customer complaints and troubleshoot issues to determine appropriate resolutions
Document customer interactions correctly and track call types
Maintain service level expectations and uphold Luxottica Customer Service standards
Follow up with customers regarding order status, shipping updates, and stock availability
Handle inbound phone calls for up to 90% of the assigned shift
Perform other duties as assigned
Qualification
Required
High School Diploma or equivalent
Minimum of 1 year of experience in customer service, hospitality, or a call center environment
Excellent telephone etiquette with a clear, confident, and professional speaking voice
Strong verbal and written communication skills
Demonstrated listening and comprehension skills
Strong interpersonal skills and ability to work well in a team environment
Ability to remain calm and professional in challenging customer situations
Strong time management and task prioritization skills
Proficiency in MS Office (Word, Excel)
Ability to navigate information systems and the internet
Preferred
Higher education degree
Previous experience using SAP
Experience in the optical industry and familiarity with industry terminology
Bilingual in French
Benefits
Medical
Dental
Vision
Telemedicine
Term life
Whole life
Accident insurance
Critical illness
A legal plan
Short-term disability
Retirement savings plan
Service bonus
Holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
10001+ employees
H1B Sponsorship
Kelly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (85)
2024 (76)
2023 (59)
2022 (74)
2021 (81)
2020 (65)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
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