T-Mobile · 9 hours ago
Sr Manager, Learning & Development | Design |
Frisco, TX
Full-time
Onsite
Mid, Senior Level
$112K/yr - $202K/yr
7+ years expT-Mobile is committed to investing in its employees and ensuring their growth through a comprehensive rewards package. The Sr Manager, Learning & Development will lead a specialized Training Center of Excellence, translating business strategies into effective learning solutions and fostering cross-functional partnerships to enhance workforce capability and customer experience.
InternetMobileTelecommunicationsWireless
Responsibilities
Translates Consumer business strategies and operational goals into learning and development solutions that strengthen workforce capability and readiness
Builds collaborative relationships with HQ and field leadership teams to identify learning needs, align on priorities, and ensure learning strategies directly support key business outcomes
Maintains deep understanding of Consumer business priorities and connects learning efforts to measurable improvements in customer experience and performance
Leads and develops a team of learning professionals across specialized Centers of Excellence
Coaches team members to think strategically, execute with excellence, and deliver scalable, high-impact work
Models inclusive leadership, accountability, and collaboration while fostering continuous growth and professional development
Partners across functions—such as GTM & Enablement, HR, Operations, Business Strategy, and other L&D teams—to ensure alignment and eliminate silos
Builds feedback systems that connect HQ, field, and learning teams, enabling two-way communication and data-driven insights
Ensures input from learners, leaders, and business stakeholders informs continuous improvement and future strategy
Oversees a portfolio of learning programs and initiatives that align with Consumer business priorities and deliver measurable results
Establishes clear processes for communication with senior leaders, maintaining visibility into deliverables, timelines, and risks
Conducts business report-outs on project status and adjusts strategies as needed to ensure commitments are met
Drives clarity, focus, and efficiency across workstreams by simplifying processes, setting clear expectations, and enabling teams to execute with speed and precision
Champions modernization across learning design, delivery, and technology
Encourages experimentation and innovation to enhance scalability, speed to proficiency, and learner engagement
Leverages insights, metrics, and new tools to optimize performance and align to future skill needs
Maintains consistent and transparent communication with senior leaders, peers, and cross-functional partners regarding learning initiatives, priorities, and outcomes
Acts as a trusted advisor, representing the Consumer Learning organization’s perspective in enterprise forums
Promotes clarity of purpose, consistency of message, and alignment across all levels of the organization
Also responsible for other Duties/Projects as assigned by business management as needed
Qualification
Required
Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent
7-10 years Retail or related leadership experience
4-7 years Professional training experience
5+ years of progressive experience in learning and development, talent management, or related leadership roles
Proven experience leading cross-functional teams or managing a learning function such as design, delivery, or program management
Strong ability to translate business strategy into actionable learning initiatives
Demonstrated success in influencing leaders and driving measurable business results
Communication
Microsoft Office
Training
Problem Solving
At least 18 years of age
Legally authorized to work in the United States
Preferred
Strategic Alignment & Business Acumen
Cross-Functional Collaboration
Leadership & Talent Development
Innovation & Change Agility
Execution & Operational Excellence
Benefits
Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs
Company
T-Mobile
T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$17.37B2026-01-05Post Ipo Debt· $2B
2025-10-06Post Ipo Debt· $2.8B
2024-09-23Post Ipo Debt· $2.5B
Leadership Team
John Saw
President of Technology, Chief Technology Officer
Peter Osvaldik
EVP & CFO
Recent News
2026-02-04
2026-02-04
Company data provided by crunchbase