Elevance Health · 4 hours ago
Workforce Management Analyst Senior
Atlanta, GA
Full-time
Hybrid
Senior Level
5+ years expElevance Health is a health company dedicated to improving lives and communities. The Workforce Management Analyst Senior will accurately predict call volumes and develop staffing models to meet service level targets efficiently, while analyzing trends and assessing business impacts.
Health CareHealth InsurancePersonal HealthWellness
Responsibilities
Performs continuous analysis and projects if resulting metrics will increase or decrease call volume in the long-term (typically 12-18 months)
Captures call baseline data, recording and removing volume-driven events, determines historical patterns, incorporates incremental drivers, and incorporates shrinkage patterns through analysis of past data
Predicts future impact on call drivers
Analyzes and interprets staffing model results by isolating and analyzing trends and assessing business impacts
Develops a long-term service level plan with specific actions based on gaps identified by the model
Meets with management to review staffing models and to make improvements on future forecasts
Designs, builds and maintains databases and/or spreadsheets tracking key service statistics
Determines long-term needs and loads the forecast into the WFM system
Serves as expert on WFM software and may be point of contact for systems related issues
Qualification
Required
BA/BS degree in Business, Statistics or related field
Minimum of 2 years call center operations experience
3 years real-time management, scheduling and forecasting experience in a centralized call center environment
Any combination of education and experience which would provide an equivalent background
Preferred
Ability to utilize Excel for analysis and reporting and modelling in VBA strongly preferred
Benefits
Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical
Dental
Vision
Short and long term disability benefits
401(k) +match
Stock purchase plan
Life insurance
Wellness programs
Financial education resources
Company
Elevance Health
Elevance Health is an integrated whole-health approach to help people in health journey and address their full range of needs.
10001+ employees
H1B Sponsorship
Elevance Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (488)
2024 (604)
2023 (660)
2022 (222)
Funding
Current Stage
Public CompanyTotal Funding
unknown2001-10-30IPO
Leadership Team
Gail K. Boudreaux
President and CEO
Geeta Wilson
Chief Technology Officer (CTO): Digital Health and Service Experience Platforms
Recent News
2026-01-25
Company data provided by crunchbase