NEOGOV · 12 hours ago
Employer Support Team Lead: (ESBS3)-Internal Only/Hybrid
Multiple Locations Statewide, WA
Full-time
Hybrid
Senior Level
$60K/yr - $81K/yr
6+ years expNEOGOV is seeking an Employer Support Team Lead who will guide a team of Employer Support Specialists within the Employment Security Department. The role focuses on ensuring compliance with employer obligations under various programs while providing exceptional support to both internal and external customers.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Lead and support team of Employer Support Specialists
Assist with on-boarding new team members, including training and identifying knowledge gaps
Review team outputs for accuracy and compliance with laws, regulations, and current procedures
Observe, document, and communicate with team supervisor needs related to team development, employer service needs, or gaps in communications to customers
Advanced support to internal and external customers on inquiries related to employer support services
Educate employers and their representatives to promote voluntary compliance with state law and ESD policies
Resolve complex inquiries escalated by staff, researching and implementing solutions or escalating when necessary
Offer timely and effective telephone support for escalated customer inquiries, while helping to alleviate peak call demands
Assists, develops and advises administrators in the drafting of new/revised rules and regulations
Represents Leave and Care to have case actions and decisions upheld by the adjudicative process
Attends project meetings as a representative and subject matter expert for matters related to employer accounts, reporting, and premium payments
Qualification
Required
6 years of equivalent education/experience noted below
1 year as an ES Benefits Specialist 2
1 year of experience equivalent to the ES Benefits Specialist 2 with another state that administers insurance benefits programs
Associate's Degree in a health or social science, public administration or a related field AND 4 years of the required experience below
Bachelor's Degree in a health or social science, public administration or a related field AND 2 years of the required experience below
Master's Degree in a health or social science, public administration or a related field AND 1 year of the required experience below
The ability to take action to learn and grow
The ability to take action to meet the needs of others
Regulatory Knowledge & Communication Skills: Proficiency in explaining complex regulations clearly
Advanced Problem-Solving & Advising: Skill in addressing complex issues and providing guidance
Subject Matter Expertise: Proficiency in navigating intricate employer account matters
Workload & Quality Monitoring: Ability using available data to monitor workload and ensure quality outcomes
Data Analysis: to verify calculations, attention to detail to ensure accuracy, regulatory knowledge to comply with laws, problem-solving to resolve discrepancies, and communication skills to report findings
Adaptability & Multitasking Skills: Flexibility to manage varied responsibilities
Premium Recovery & Estimation Expertise: Ability to resolve unpaid premium issues accurately
Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check
Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.
Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS).
New employees have the option of two employer contributed retirement programs.
Employees also have the ability to participate in the Deferred Compensation Program (DCP).
All state employees are covered by the federal Social Security and Medicare systems.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Full-time employees earn eight hours of sick leave per month.
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165.
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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