Tempus Unlimited, Inc. · 14 hours ago
Adult Foster Care Intake Coordinator
Stoughton, MA 02072, USA
Full-time
Onsite
New Grad, Entry LevelTempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities. The AFC Intake Coordinator will provide customer service for inquiries and applications to the Adult Foster Care Program, ensuring efficient administrative processes and accurate data entry of referrals and caregiver information.
EmploymentHealth CareNon Profit
Responsibilities
Develop good knowledge of the MassHealth AFC Program
Process all incoming AFC program referrals, and enter the demographics into Zuke, if there seems to be eligibility
Understand MassHealth Fee For Service
Understand SCO and One Care Plans, including PACE or CCM
Confirm all referrals directly with the AFC Member, and confirm there is an AFC Caregiver, if available
Date record AFC member and AFC Caregiver documents in Zuke and forward to Laserfiche for filing. Record in Zuke as topic Administration in AFC member record
Process all incoming AFC faxes, emails and correspondence, and process accordingly
Log in Zuke the Prior Authorization dates, and send to folder for Laser fiche filing. Track LTSS process and Prior Authorization workflows in Zuke and LTSS Portal, accordingly
Support AFC staff to insure AFC member and AFC Caregiver information is correctly entered and filed in Zuke, and Laserfiche
Collect AFC Caregiver logs as priority according to AFC Stipend Payment Schedule. Once Logs are entered, work with AFC Program Manager to approve billing
Assist with response to any questions relating to Zuke data and billing
Review, quality check, and process mileage/expenses for AFC staff
Assist Program Supervisor and Manager with annual, admission, discharge, or other types of surveys
Track AFC Caregiver qualifications and assist with staying ahead of due dates and any annual, quarterly, semi annual deadlines
Send out and assist in processing Primary and Alternate Caregiver documents, and update Zuke accordingly. Maintain AFC Caregiver dates in Zuke, and send those dated documents to Laserfiche for filing
Provide positive phone customer service for all those inquiring about Tempus Unlimited AFC program or any other programs
Fax PCP or any other relevant documents for review and/or signature
Maintain Zuke records by recording all transactions, and sending those dated documents for Laserfiche filing
Assist with processing all AFC program terminations and verify case and Zuke closure
Process no contact letters should Care Manager and/or RN have difficulty reaching the consumer
Assist with processing termination, caregiver payment letters and other correspondence as needed
Participate in weekly AFC meetings and offer input to maximize program efficiencies
Additional assignments as needed
Qualification
Required
Develop good knowledge of the MassHealth AFC Program
Process all incoming AFC program referrals, and enter the demographics into Zuke, if there seems to be eligibility
Understand MassHealth Fee For Service
Understand SCO and One Care Plans, including PACE or CCM
Confirm all referrals directly with the AFC Member, and confirm there is an AFC Caregiver, if available
Date record AFC member and AFC Caregiver documents in Zuke and forward to Laserfiche for filing. Record in Zuke as topic Administration in AFC member record
Process all incoming AFC faxes, emails and correspondence, and process accordingly
Log in Zuke the Prior Authorization dates, and send to folder for Laser fiche filing. Track LTSS process and Prior Authorization workflows in Zuke and LTSS Portal, accordingly
Support AFC staff to insure AFC member and AFC Caregiver information is correctly entered and filed in Zuke, and Laserfiche
Collect AFC Caregiver logs as priority according to AFC Stipend Payment Schedule. Once Logs are entered, work with AFC Program Manager to approve billing
Assist with response to any questions relating to Zuke data and billing
Review, quality check, and process mileage/expenses for AFC staff
Assist Program Supervisor and Manager with annual, admission, discharge, or other types of surveys
Track AFC Caregiver qualifications and assist with staying ahead of due dates and any annual, quarterly, semi annual deadlines
Send out and assist in processing Primary and Alternate Caregiver documents, and update Zuke accordingly. Maintain AFC Caregiver dates in Zuke, and send those dated documents to Laserfiche for filing
Provide positive phone customer service for all those inquiring about Tempus Unlimited AFC program or any other programs
Fax PCP or any other relevant documents for review and/or signature
Maintain Zuke records by recording all transactions, and sending those dated documents for Laserfiche filing
Assist with processing all AFC program terminations and verify case and Zuke closure
Process no contact letters should Care Manager and/or RN have difficulty reaching the consumer
Assist with processing termination, caregiver payment letters and other correspondence as needed
Participate in weekly AFC meetings and offer input to maximize program efficiencies
Additional assignments as needed
Experience with administrative duties and billing
Ability to work with numbers and balance documents against authorized services
Strong communication skills
Ability to maintain and keep current program databases and electronic record filing
Ability and willingness to learn from experience, and informal/formal instruction
Ability to effectively prioritize tasks
Follow policies and procedures in place
Attend meetings and training as assigned
Must be reliable
Minimum education requirement of a High School Diploma, General Education Development (GED), or High School Equivalency Test (HiSet)
Must be able to lift 25 pounds
While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms
Benefits
Sign on bonus
Work/Life Balance
Paid time off - 25 days per year for full time staff
14 paid Holidays
Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
Basic Life, Short Term and Long-Term Disability
On-site gym (Stoughton Location) and wellness initiatives
Annual Reviews with merit-based increases
Employee Recognition Program
Financial Wellness - 403(b) Retirement Plan with matching
Continuing Education, Training and Advancement opportunities
Company
Tempus Unlimited, Inc.
Tempus Unlimited exists to provide a continuum of community based services that support the efforts of children and adults with disabilities to live as independently as possible in the least restrictive environment.
Founded in 1950
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Goldberg
Chief Financial Officer
Ryan Spencer
Special Assistant to Chief Executive Officer
Recent News
2025-08-31
Company data provided by crunchbase