Amazon · 1 day ago
System Admin/Engr Mgr, Ring & Blink CS Technology Enablement
Tempe, Arizona, USA
Full-time
Onsite
Mid, Senior Level
$142K/yr - $192K/yr
4+ years expAmazon is seeking a Senior System Administration Manager for their Ring CS Technology Enablement team to transform customer service technology. The role involves leading a team to optimize technical infrastructures and drive operational excellence through innovative AI solutions and effective management of customer support technologies.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Lead, coach, and develop a team of 6-10 System Administrators, setting clear performance expectations, providing regular feedback, and identifying opportunities to stretch and grow team members for career advancement and promotion readiness
Ensure daily operations of Ring and Blink CS technology infrastructure run smoothly, meeting all SLAs and delivering high-quality results that drive the right customer outcomes
Balance competing priorities across multiple stakeholders, understand business importance, and make informed decisions on resource allocation and task prioritization to drive velocity in team deliverables
Champion the use of AI tools and methodologies to drive team productivity, incorporating AI into day-to-day activities to create efficiencies and enhance operational capabilities
Oversee the administration and maintenance of Amazon Connect, Salesforce, AWS services, Chat Bots, Voice AI Bots, and other 1P/3P systems supporting customer service operations
Work effectively with internal teams and external partners to support the technology stack, driving agile best practices and defining processes that improve teamwork, communication, and collaboration
Diagnose and resolve complex technical problems, identifying root causes and determining appropriate short-term mitigations while driving long-term solutions
Identify and optimize workflows, procedures, and best practices; create automation that simplifies workloads and scales operations; drive operational excellence initiatives with measurable results
Identify operational and security risks, implement mitigations, and determine when to escalate issues; manage difficult problems and find paths forward in challenging situations
Create and maintain clear documentation including SOPs, runbooks, and technical requirements; communicate effectively with stakeholders up to three levels above to drive prioritization and delivery
Qualification
Required
Bachelor's degree in computer science, computer engineering, or related field, or experience from a technical internship
4+ years of system administration, or 1+ years of relevant technical position experience
1+ years of managing technical teams with significant personnel management experience and examples of developing engineers and building successful teams experience
Experience with CRM tools like Salesforce
2+ years of contact center experience, or experience in technical work related to computer systems and technology components
Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
Experience navigating a knowledge base and following Standard Operating Procedures (SOPs)
Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in technical support and experience troubleshooting and debugging technical systems
Demonstrated experience with cloud platforms, specifically AWS services and infrastructure
Excellent verbal and written communication skills with experience presenting to senior leadership
Preferred
2+ years of contact center experience, or experience with AWS services or other cloud offerings
Experience in identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes, or experience in creating process improvements with automation and analysis
AWS certification, such as, AWS Solutions Architect, or a similar cloud certification, or CISSP-ISSAP (Certified Information Systems Security Professional-Information Systems Security Architecture Professional) or CISSP-ISSEP (Certified Information Systems Security Professional-Information Systems Security Engineering Professional)
Experience in scripting for automation (e.g. Python) and advanced SQL skills
Experience working with Agile methodologies
Demonstrated experience leveraging AI tools (including generative AI, chatbots, and voice AI) to drive operational efficiencies and team productivity
Experience working in customer service technology environments or supporting customer-facing operations
Knowledge of voice AI technologies, conversational AI, and chatbot platforms
Experience working at Amazon or within a similar large-scale, fast-paced technology organization
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
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