Threshold Brands · 20 hours ago
Systems Support Administrator
United States
Full-time
Remote
Mid Level
$70K/yr - $70K/yrThreshold Brands is a multi-brand franchisor dedicated to enhancing homeowners’ lives. They are seeking a Systems Support Administrator to manage and support core IT systems across their multi-location organization, ensuring system reliability and security.
Facilities Support ServicesFranchiseHome Services
Responsibilities
Administer and own core business systems, including identity and access management (Active Directory / Entra ID), email and collaboration tools, CRM, endpoints, and SaaS platforms
Own administration of cloud-based phone and communications systems (e.g., Dialpad), including user provisioning, call routing, IVRs, licensing, and vendor coordination
Perform system maintenance, monitoring, upgrades, and configuration management to reduce downtime and recurring issues
Execute system changes using established change management processes
Manage user access, onboarding/offboarding, and access reviews using least-privilege principles
Handle Tier 2 and escalated IT support issues requiring administrative access or advanced troubleshooting
Coordinate with vendors on escalations, outages, and platform changes
Maintain system documentation and support continuous improvement and automation efforts
Qualification
Required
Experience administering business systems, SaaS platforms, or IT environments
Strong troubleshooting skills and ability to resolve complex technical issues independently
Experience with identity management, access controls, and cloud-based platforms
Strong communication skills and ability to work with non-technical users
Ability to manage priorities with minimal supervision in a distributed environment
Preferred
Experience in franchise or multi-location environments
Experience with cloud-based phone systems (e.g., Dialpad)
Familiarity with Intune or endpoint management tools
Knowledge of ITIL or change management practices
Relevant certifications (Microsoft, CompTIA Network+)
Benefits
Medical, dental, vision and other ancillary benefits on your first day of employment
Remote work environment
PTO
Employee Assistance Program
401k Safe Harbor
Collaborative, fun company environment and culture
Company
Threshold Brands
Threshold Brands is home to a variety of franchise service companies. Our mission is simple, to open the door to a better lifestyle.
Founded in 2020
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brandon Brown
Chief Financial Officer
Scott Fink
Chief Financial Officer
Recent News
2025-11-05
Company data provided by crunchbase