HOLT Industrial Systems · 16 hours ago
Product Support Branch Manager- HOLT Industrial Systems
Georgetown, TX
Full-time
Onsite
Senior Level
5+ years expHOLT Industrial Systems is focused on providing exceptional service and support for their industrial systems. The Product Support Branch Manager is responsible for evaluating and directing resources to achieve the department's business plan while ensuring high levels of customer service and effective teamwork.
IndustrialManufacturingRentalWholesale
Responsibilities
Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Formulates, monitors, and controls department goals and activities in accordance with the company vision statement and core business values, to achieve established regional objectives and business unit forecasts
Selects, develops, and evaluates personnel to ensure high levels of performance, consistency, commitment, human resource availability, and effective planning for future resource needs
Budgets, monitors schedules, and controls the financial material and human resources of the parts and service departments to achieve targeted goals on a consistent basis
Manages, maintains, and develops physical and capital resources to ensure that their use is maximized
Develops, integrates, and communicates department plans for safety and environmental activities in support of company-wide goals to ensure safe working conditions and legal compliance
Requires regular and punctual employee attendance
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned
This position directs and manages the Field Service Technicians, Shop Service Technicians, Service Supervisor, Lead Tech, DOFI, Service Coordinator, Parts Counter Sales, Parts Warehouse Clerks, Parts Counter Lead, and Warehouse Lead Positions. Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Qualification
Required
Minimum five years of experience required; seven or more years of experience preferred
High school diploma or equivalent with additional specialized/technical training or some college courses required
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Computer knowledge and/or experience including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook
Demonstrates acute knowledge of HOLT Industrial Systems operations and related systems
Knowledge of safe work policies, procedures, and practices
Excellent verbal, written, communication, and presentation skills
Time management skills in order to develop plans for structuring self and others to attain maximum productivity by establishing deadlines, milestones, tasks, resources, and achievement of goals and work results
Critical thinking and problem-solving skills to apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, approaches, and prevention of problems
Judgment and decision-making skills to consider the relative costs and benefits of potential actions to choose the most appropriate one
Attention to detail and being thorough in completing work tasks
Effective influencing abilities
Ability to use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
Ability to work on multiple projects and deal effectively with employees and management
Ability to think logically for interpreting and analyzing problems assigned or encountered
Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
Organizational ability and confidence to work independently and with individuals and groups
Requires regular and punctual employee attendance
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
A significant amount of time standing; occasionally walking, sitting, crouching, stooping, climbing, and reaching
Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
This role frequently communicates with others and must be able to exchange accurate information in these situations
This position directs and manages the Field Service Technicians, Shop Service Technicians, Service Supervisor, Lead Tech, DOFI, Service Coordinator, Parts Counter Sales, Parts Warehouse Clerks, Parts Counter Lead, and Warehouse Lead Positions. Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Up to 10% travel is to be expected with overnight stays of up to but not limited to twice per quarter
Preferred
Seven or more years of experience preferred
College degree preferred
Company
HOLT Industrial Systems
HOLT Industrial Systems is a distributor of stationary and portable industrial air compressors.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase