Alight Solutions · 11 hours ago
Senior Client Manager-Alight Leave Solutions
United States
Full-time
Remote
Senior Level
$90K/yr - $120K/yr
5+ years expAlight Solutions is dedicated to championing people and improving lives through their comprehensive leave solutions. The Senior Client Manager will manage accounts as the single point of contact for clients, ensuring profitability, addressing client concerns, and facilitating smooth transitions from implementation to live services.
ConsultingEmployee BenefitsFinanceHuman ResourcesSoftware
No H1B
Responsibilities
Developing professional, productive relationships with all account constituents. This includes internal functions including sales, operations, and executives, client personnel, client employees
Working closely with the Solutions Delivery team post-sale to ensure a smooth transition from implementation to live
Facilitating communications to ensure solid client relations. Addressing client concerns, seeks resolution to issues. Acts as the liaison between the client and internal resources
Tracking and managing daily tactical issues. Ensuring customer satisfaction with services provided, resolves operational issues affecting client relations and manages loss risk
Developing recommendations for and communicates operations and for client policies and management action
Informing client of changes in legislation that affect disability, workers compensation and FMLA management
Tracking customer renewal timeframes, plans renewal effort according to appropriate timing. Identifying and planning further sales opportunities
Escalating issues to senior leadership when necessary. This proactive approach allows for successful intervention and problem-solving at a senior level
Qualification
Required
Experience of 5 years of direct client facing experience or equivalent
Sound communication, relationship development, negotiation, and issue management skills
Experience monitoring and managing profitability (gross margin); ability to understand financial reports
Experience managing customer satisfaction, loss risk, and issues
Create and develop sales, renewal and enhanced plans for individual customers
Experience in: HR services, outsourcing, business management, disability / absence, and healthcare
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person.
Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.
Company
Alight Solutions
Alight Solutions is a cloud-based human capital technology company that offers HR and financial solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.64BKey Investors
Cannae Holdings,Fidelity National TitleCaterpillar Ventures
2023-08-22Post Ipo Secondary· $22.5M
2021-07-06Post Ipo Equity· $1.55B
2021-07-06IPO
Leadership Team
Donna Dorsey
Chief Human Resources Officer
Stephen Rush
Chief Commercial Officer
Recent News
2026-02-03
Business Wire
2025-12-18
Company data provided by crunchbase