U.S. Department of Veterans Affairs · 8 hours ago
Program Support Assistant
Dallas, TX
Full-time
Onsite
Entry Level
1+ years expThe U.S. Department of Veterans Affairs is seeking a Program Support Assistant to conduct analytical studies of personnel processes and provide recommendations to enhance the efficiency of Primary Care. The role involves data collection, technical support, and training for Primary Care personnel, ensuring compliance with educational requirements and assisting in the credentialing process.
GovernmentMedicalNational SecurityPublic Safety
Responsibilities
Data Collection and Analysis Plans and conduct comprehensive analytical studies of Primary Care administrative processes and procedures to measure effectiveness and efficiency
Conducts data validation studies to ensure that accurate data are collected and collected correctly and timely by Primary Care personnel regarding outpatient activities
The employee plans and conducts comprehensive analytical studies of Primary Care primary care - expenditures - productivity - and other data to measure effectiveness and efficiency of the Service
Advises or recommends improvements in procedures or processes
Technical Computer Support As the Primary Care ADPAC - attends required meetings and works closely with Information Technology Service (IT) and the Clinical Applications Coordinator (CAC) Coordinates requests for VPN remote access for all of the Primary Care employees Develop training plans and materials Troubleshoots hardware and software errors - computer related issues and problems for Primary Care employees
Reports unresolved software errors to IT Coordinates and implements Primary Care packages
Computerized Patient Record System (CPRS) Training and Support Provides initial computer access and CPRS training to all Primary Care personnel
Train personnel on all relevant computer applications
Works closely with the CPRS implementation team to provide training materials and classes on new functionalities
Provides guidance to Primary Care Staff on resetting Windows passwords - CPRS passwords
Program Support serves as Educational Coordinator for Primary Care committee meetings in place of Administrative Officer as requested
Responsible for the Training and Education Management Program which involves allocation of training dollars - processing paperwork - and entering all training sessions for Primary Care employees Serves as liaison between the Service and ACOS Education Administrative Serves as TMS Coordinator for the Primary Care Service
Develops and executes procedures and programs to periodically monitor compliance of educational requirements using TMS
Trains and assist staff to use software program for monitoring and tracking training and educational requirements
Credentialing Serve as backup Health Care System Credentials Coordinator for initiating the credentialing process for the Primary Care and Clinical Decision Support Section in the absence of the Program Support Assistant
Provides applications and initial/subsequent credentialing packet for credentialing and privileging within the Primary Care Work Schedule: Monday - Friday 8:00am to 4:30pm Virtual: This is not a virtual position
Qualification
Required
One year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization
Expertise in PMDB (or similar program) as evidenced by current or ongoing certification as a PMDB Facility Trainer or Master Trainer (or experience with public speaking and/or training proficiency)
Knowledge of VA - JCAHO - OSHA - and other guidelines associated with violence prevention - education - and training
Knowledge of the proper procedures for preparing forms as requested by various services and committees in order to meet their requirements
Ability to be a role model for quality customer service and conflict resolution including consistently communicating and treating customers (veterans - their representatives - visitors - and all VA staff) in a courteous - tactful - and respectful manner
Strong organizational and planning skills
Knowledge of the Talent Management System (TMS)
Knowledge of MS Word and Excel - or comparable word processing and data analysis software - to effectively complete and manage correspondence - tracking - reporting - and training-related initiatives
Strong verbal presentation and communication skills
Physical ability needed to instruct and train staff in all levels of PMDB
Company
U.S. Department of Veterans Affairs
Welcome to the United States Department of Veterans Affairs (VA) Official LinkedIn page.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Charles Worthington
Chief Technology Officer
Helga Rippen
Chief Interoperability and Veteran Access Officer
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