Golden 1 Credit Union · 5 hours ago
Card Operations - Manager - Card Service Operations
Sacramento, CA
Full-time
Onsite
Senior Level
$100K/yr - $130K/yr
5+ years expGolden 1 Credit Union is seeking a Manager for Card Service Operations to oversee debit and credit card processing functions and staff. The role focuses on ensuring maximum process efficiency, delivering exceptional member service, and managing vendor relationships while maintaining compliance with relevant laws and regulations.
BankingFinanceFinancial Services
Responsibilities
Perform or direct activities related to the upkeep of the ATM and card transaction processing networks. Assure coordinated staff effort to proactively address any production challenges including network and vendor performance. Assure the service level agreements are fulfilled and take action when assurances are not met. Work with hardware vendors to assure quick and effective remediation of all issues, support duties and functions
Work with IT Support management, vendors, and staff to maintain a reliable, interactive, and up to date ATM functionality that meets member needs and provides enhanced cardholder possibilities with emerging service opportunities
Manage network and vendor relationships to assure credit and debit card operations, cardholder services, and plastics production are meeting service level agreements and members’ needs to have a completely satisfying experience with their Golden 1 card(s)
Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position
Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values
Oversee and direct managerial functions as follows: Operational performance of the ATM/POS networks, including but not limited to Fiserv and Visa networks to provide member service excellence and complete support of business units
Assure that SLAs are reviewed and monitored and that vendors are held accountable for failure to meet service commitments
Direct the daily debit and credit card settlement processes
Direct the daily cash management of the ATM fleet
Collaborate with external vendors and internal business units
Research and coordinate new technologies related to plastic card services, including tokenization, new card data storage, card security, technology advances related to PIN security, card activation, and use of the card as an identity device
Maintain the Business Continuity Plan as it relates to credit and debit processing, to include documentation, testing planning and compliance. Assure that recovery site(s) are in appropriate state of readiness to accommodate processing when relocation is required, or work with outsourced service providers to assure their plans are tested and viable
Review and implement procedures and policy matters to ensure the security of plastic cards, user authority levels, and test & corporate accounts
Monitor and control: Inter-departmental work flows including Regulation E compliance, Regulation Z compliance, Credit Card Act, and preparation of monthly statistical reports
Internal policy and procedural controls to safeguard the assets of Golden 1. Monitor/oversee the operational performance of the Credit and Debit Card Services area to provide quality member service. Assist with the yearly budget process
Respond to member complaints and DBO letters. Identify, investigate, and respond to member concerns. Work in concert with the Member Advocacy to respond to member concerns within established guidelines
Communicate and interact with: Account Services administration to implement policies and procedures
Golden 1 branch offices to assist in problem resolution and information exchange
Internal Audit staff on plastic card procedural actions and policies
Participate in and provide expertise and managerial direction to assigned projects and project groups
Qualification
Required
Bachelor's Degree in related field or equivalent work experience
5 years or more of progressive card operations management experience preferred, in a high volume, high visibility, card transaction environment
At least one-year experience in planning, developing and coordinating projects desired
Strong leadership skills
Excellent verbal and writing skills
Ability to make objective observations, examinations, evaluations and recommendations
Ability to work independently and meet rigid project deadlines
Ability to be flexible, multi-task and manage changing priorities
Knowledgeable of Card data processing technology
Maintain a current working knowledge of the established ATM Network and Credit Union rules, regulations, and policy regarding ATM and Debit/Credit Card transaction processing and plastic card production and use
Maintain working knowledge of Golden 1 policies, and procedures
Advanced member relations skills
Advanced verbal and written communication skills
Knowledgeable in personal computer usage, software and databases
High analytical and research skills
Effective organizational and time management skills
Company
Golden 1 Credit Union
Golden 1 Credit Union is a financial cooperative that offers checking, savings, home loan, investment, insurance and online services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Allyson Hill, CPA
Senior Vice President, Chief Financial Officer
Joseph Harrison, CPA (Oregon), CRCM, CIA, CAMS, CFE
Senior Vice President - Chief Compliance Officer
Recent News
The Business Journal
2025-10-04
2025-10-02
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