SITECH-Tejas · 6 hours ago
Technology Service Coordinator- SITECH
San Antonio, TX
Full-time
Onsite
Mid Level
3+ years expSITECH-Tejas is a company focused on providing exceptional technology services. The Technology Service Coordinator is responsible for scheduling assistance, coordinating with various staff, and ensuring a high-level customer service outcome for clients.
Civil EngineeringConstruction
Responsibilities
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Coordinates the daily work in progress to meet department goals through prioritization of work and appropriate scheduling of resources
Acts as the primary service scheduling assistant, coordinating with and receiving approval from supervisors
Communicates with customers, warehouse staff, service technicians, and sales representatives daily regarding scheduling, quoting, installation, and repairing of equipment
Ensures that customers’ expectations regarding communication, information and updates are met and/or exceeded
Collaborates with key parts and service employees to ensure the flow of information and processes are all focused on delivering Legendary Customer Service
Coordinates and follows up to ensure that customer service delivery expectation including completion deadlines, job costs, quality of service, and invoicing concerns are dealt with promptly
Creates service quotes in Microsoft 365 for PO as needed to be approved by Service Manager
Maintains consistent, accurate and timely coordination of information/paperwork/upload photos in communicating the flow of work and ensures that department operates efficiently
Coordinates with customer for obtaining purchase orders where required and facilitating cash payments with billing/finance personnel when needed
Collects purchase orders where required and validates timely entry into work orders in Microsoft 365 and scheduling systems
Coordinates with Supervisor(s), helpdesk, sales, and warehouse staff on opening and closing work orders in Microsoft 365 and current scheduling system on a daily basis
Creates and maintains department reports to include weekly technician service ticket completion information
Tracks and maintains a list of on-hold work orders requiring revisits or follow-ups
Monitors and manages field service warranty work, ensuring proper documentation and follow-up actions
Serves as the point of contact for bench repair components originating from field repairs, overseeing item location, return plans, work order documentation, and warranty paperwork
Reviews outgoing field service orders, assists with preparation as needed, and coordinates with parts staff to collect repair parts for technicians
Requires regular and punctual employee attendance
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned
Qualification
Required
High School diploma or equivalent required
Three plus years direct CAT Service experience or five plus years industry experience in heavy equipment or field service operations
Working knowledge of computers and multi-line phone systems
Knowledge of basic office practices, procedures, and processes
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
Excellent verbal, written, and communication skills
Exceptional customer service skills
Comfortable making and receiving multiple phone calls per day
Excellent interpersonal skills to establish working relationships with multiple departments and various levels of the organization
Functional knowledge of key operating systems: Microsoft 365 Finance and Operations, Microsoft Dynamics Service Scheduler, Ring Central, etc
Functional knowledge of critical CAT applications: SIS, SIMSi, VisionLink, Inspct
Time management and time critical prioritization skills
Ability to work on multiple projects simultaneously and deal effectively with employees, team members, and management
Self-starter and ability to work independently
Ability to operate office machines and computers
Understands written sentences and paragraphs in work related documents
Ability to effectively present information and respond to questions from a group of managers, coworkers, customers (internal and external), or the general public
Requires regular and punctual employee attendance
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Company
SITECH-Tejas
SITECH is the authorized dealer for Trimble Heavy and Highway construction products and services across 118 counties in south, central, north and east Texas.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase