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CDW · 14 hours ago

Information Technology Help Desk Manager

Detroit Metro

Contract

Onsite

Mid, Senior Level

$50/hr - $60/hr

CDW is a leading provider of technology solutions, and they are seeking a Help Desk Manager to oversee help desk operations. The role involves ensuring effective technical issue resolution, leading a team, managing ticket workflows, and maintaining high customer service standards.

AnalyticsArtificial Intelligence (AI)Cyber SecurityGraphic DesignHardwareInformation TechnologySoftware

H1B Sponsor Likely

Hiring Manager

Adam Stafford

Responsibilities

Overseeing help desk operations

Ensuring fast, effective technical issue resolution

Ensuring high customer service standards

Leading and supporting a team of Infrastructure support analysts

Managing ticket workflows

Handling escalated issues

Improving procedures

Maintaining documentation

Monitoring KPIs

Implementing training

Ensuring compliance with security and privacy policies

Performing related tasks

Qualification

Technical troubleshootingSupervisory experienceService management toolsB.S. in ITLeadership skillsCommunication skillsInterpersonal skillsPrioritizationMultitaskingSuppliersAutomotive knowledgeCommitment to learningRelevant certifications

Required

Promote a customer-focused environment

Supervisory or management experience in a help desk setting

Strong technical troubleshooting skills across hardware, software, and networks

Excellent leadership, communication, and interpersonal skills

Ability to prioritize and multitask

Familiarity with service management tools

Experience leading both physical and virtual teams

B.S. degree in an IT field or equivalent experience

Relevant certifications (e.g., HDI, ITIL)

Preferred

Experience with regional/global suppliers

Automotive manufacturing knowledge is a plus

Commitment to learning and professional development

Company

CDW

Glassdoor3.9

At CDW, we know how to make technology work so people can do great things.

Founded in 1984

Vernon Hills, Illinois, USA

10001+ employees

http://cdw.com

H1B Sponsorship

CDW has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (59)

2024 (49)

2023 (37)

2022 (86)

2021 (44)

2020 (19)

Funding

Current Stage

Public Company

Total Funding

$58.74M

2015-08-01Post Ipo Equity· $58.74M

2013-06-27IPO

2008-07-31Series Unknown

Leadership Team

Christine Leahy

President & CEO

Sanjay Sood

Chief Technology Officer

Recent News

Business Wire

CDW Reports Fourth Quarter and Full Year 2025 Earnings

2026-02-04

Business Wire

CDW Declares Quarterly Cash Dividend of $0.630 Per Share

2026-02-04

Benzinga.com

Cirrus Logic Posts Upbeat Q3 Earnings, Joins Silicon Laboratories, Lear, Kennametal, CDW And Other Big Stocks Moving Higher On Wednesday

2026-02-04

Company data provided by crunchbase