Eeco · 1 month ago
Automation Support Specialist
Richmond, VA, US
Full-time
Onsite
Entry, Mid Level
2+ years expElectrical Equipment Company (EECO) is a full line electrical distributor specializing in industrial automation and power solutions. They are looking for a Technical Support Specialist to provide high-quality assistance for industrial automation products and solutions, ensuring smooth operations and customer satisfaction.
AdvertisingB2BE-Commerce
Responsibilities
Customer Support: Provide timely and accurate technical assistance to external customers via phone, email, and remote tools
Internal Support: Assist EECO’s sales, engineering, and operations teams with product selection, configuration, and troubleshooting
Problem Resolution: Diagnose and resolve technical issues related to PLCs, HMIs, drives, sensors, motor control and industrial networking
Documentation: Maintain detailed records of support cases, solutions, and technical best practices
Training & Enablement: Develop and deliver training sessions for EECO’s teams and its customers on product features and applications
Continuous Improvement: Stay current with new technologies, product updates, and industry trends to enhance support capabilities
Qualification
Required
Strong knowledge of PLC programming, industrial automation products and control systems
Excellent troubleshooting and problem-solving abilities
Strong communication skills for technical and non-technical audiences
Ability to manage multiple priorities in a fast-paced environment
Education: Associate or bachelor's degree in electrical engineering, Automation, Mechatronics, or related field (or equivalent experience)
Experience: 2+ years in industrial automation, technical support, or related role
Preferred
Familiarity with Rockwell Automation products and CAD experience
Benefits
Competitive compensation
Career growth and development
Strong benefits package
Company
Eeco
Eeco Oy focuses on online business visibility and advertising, now part of Fonecta.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase