New Jersey Resources · 1 day ago
Help Desk Specialist
Wall Corporate Office, 1415 Wyckoff Rd, Wall, New Jersey, United States of America
Full-time
Onsite
Entry Level
$52K/yr - $67K/yr
1+ years expNew Jersey Resources is a Fortune 1000 diversified energy company seeking a Help Desk Specialist to provide comprehensive first-level technical support to end users. The role involves responding to technical inquiries, managing support requests, and maintaining hardware and software systems to ensure effective user support.
Asset ManagementEnergy"Heating Ventilation and Air Conditioning (HVAC)"Home ServicesNatural Resources
Responsibilities
Provide first‑level technical support by responding to user calls, identifying and logging issues, categorizing requests, and documenting all actions in the Help Desk system
Resolve routine inquiries and frequently asked questions; close tickets when resolved and escalate more complex issues to second‑level support
Monitor open calls to ensure timely follow‑up and successful completion
Maintain, analyze, troubleshoot, and repair computers, laptops, data displays, TVs, and other hardware devices
Support and maintain mobile devices, including iPhones, iPads, Microsoft Surface devices, Android phones, Blackberries, and radios; demonstrate strong knowledge of handheld and mobile technologies
Assist mobile workforce with laptops, RSA key fobs, and related equipment
Collaborate with third‑party vendors for system repairs and technical support when necessary
Create user training materials and conduct training sessions as needed
Stay current with emerging technologies, industry trends, and social media tools, integrating improvements where appropriate
Prepare administrative and operational reports from the Help Desk database to support management
Participate in evaluating new products and services to enhance Help Desk operations, including coordinating installation, user training, and implementation activities
Deliver high‑quality customer service by meeting established first‑level support service standards
Proactively identify potential issues, take corrective action, and keep supervisors informed of progress and outcomes
Demonstrate initiative and strong prioritization skills when managing multiple support requests
Qualification
Required
High School diploma or GED required
1–2 years of Help Desk or technical support experience required
Strong customer service orientation with excellent written and verbal communication skills
Working knowledge of end‑user computing technologies, applications, and troubleshooting methods
Ability to multitask, analyze issues, and resolve problems efficiently with strong attention to detail
Proficient in Windows 7 and Microsoft Office 2010/2013
Familiarity with configuring and troubleshooting PC hardware components
Ability to maintain confidentiality and demonstrate professionalism at all times
Available for occasional non‑traditional or off‑hours support as needed
Valid driver's license required for periodic business-related travel
Preferred
Associate's degree in Computer Science preferred
Industry certifications preferred, such as Microsoft Office, CompTIA A+, or other relevant IT credentials
Benefits
Medical insurance coverage from day 1
401k vesting immediate
Employee insurance and medical plans, including prescription, vision and dental benefits.
401(k) program with generous company match.
Company stock purchase plan.
Wellness programs, including free on and off-site fitness centers.
Employee Assistance Program (EAP).
Tuition reimbursement program.
Paid time off including paid holidays.
Company
New Jersey Resources
They count on us to maintain their quality of life, today, tomorrow and for generations to come.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1982-07-21IPO
Leadership Team
Stephen Westhoven
President & CEO
James Eckert
Vice President of Storage and Transportation
Recent News
2026-01-22
2025-12-17
Company data provided by crunchbase