TTEC · 7 hours ago
Hybrid Team Lead/ Trainer
Colorado, United States
Full-time
Hybrid
Mid Level
$19/hr - $19/hrTTEC is a company focused on bringing humanity to business, and they are seeking a Trainer/Team Lead Hybrid to enhance their team. This role involves conducting training for new hires and supervising call center associates, ensuring they are well-prepared and supported in their roles. The Trainer/Team Lead will engage with the team to foster development and monitor performance, contributing to a positive work environment.
ConsultingInformation TechnologyOpen SourceOutsourcingSoftwareWealth Management
Responsibilities
Conducting training classes with new hires
Ensuring that they are properly prepared for the production environment by introducing protocols, inspiring performance, and guiding the agents
Providing the best possible training environment for new hires
Supervising the daily activities of a group of call center associates by providing mentoring, coaching, and guidance
Working with associates to address employee relations issues
Coordinating all associate activity related to training, development, and performance
Engaging and developing each member of the team to achieve their full potential
Being directly accountable for associate attrition and employee satisfaction
Monitoring absence and attendance for the team
Managing to operational protocol by keeping management apprised to real-time situations
Taking escalated or complex calls from customers
Adhering to all company policies and procedures
Partnering with the Quality department to ensure the achievement of company and client quality goals
Training agents on new or revised information relating to the services, products, or processes of the project
Qualification
Required
Experience training adult learners in a classroom setting
Experience leading a group of 15 or more
Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day task
Mentor and inspire others
Computer experience with MS Office, customer relationship management applications, and learning management systems
Have an active Resident State Health Insurance License
Company
TTEC
TTEC is one of the technology and services innovators that provides end-to-end, digital CX solutions.
Founded in 1982
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.61B2021-11-23Post Ipo Debt· $1.5B
2019-12-06Post Ipo Equity· $110M
1996-08-09IPO
Leadership Team
Kenneth I. Tuchman
Chairman and CEO
Judi Hand
Chief Revenue Officer
Recent News
2025-12-31
Company data provided by crunchbase