Advanced Energy · 1 day ago
Supervisor, Customer Support
Fort Collins, CO
Full-time
Onsite
Mid Level
$65K/yr - $90K/yr
4+ years expAdvanced Energy is a global leader in power conversion and control solutions, headquartered in Denver, Colorado. They are seeking a Customer Support Representative Supervisor to oversee service operations, ensuring superior customer response times and managing intercompany logistics for RMAs.
Electrical & Electronic Manufacturing
Responsibilities
Supervise and support the Americas service team
Participate in Global Service meetings (monthly / quarterly reviews)
Manage intercompany logistics for RMAs
Deliver high-standard customer service and ensure accuracy in submitted purchase orders (POs)
Manage full RMA lifecycle: create RMA, quote service, obtain PO, create service/sales order, prepare delivery notes, set invoicing
Maintain proactive communication with factory service teams and customers
Resolve issues related to pricing, freight, and invoices
Ensure trade compliance and apply tariffs where applicable
Qualification
Required
Knowledge of distribution channels and contracted sales representative relationships
Ability to conduct and manage customer meetings
Proficiency in SAP Service Operations
Service pricing management using SAP contracts and SFDC pricing tools
Strong organizational and communication skills
Ability to communicate at all levels across the business
Displays ability to communicate at all levels across the business
Proficiency in Microsoft Office
Fluent in English (written and spoken)
4+ years of related experience providing factory service support to Semiconductor, Industrial or Medical sectors
Experience creating RMA's in SAP is required
Experience managing service processes: spare parts, used equipment, conversions, refurbishments, field service
Bachelor's degree required
Benefits
Medical - multiple medical plans are available to choose from
Short and long-term disability and life insurance
Health savings and flexible spending accounts
Generous time off policy starting with 3 weeks of paid vacation, 7 days of paid sick time, and 12 paid holidays
8 hours of paid volunteer time off
8 weeks of paid parental leave for both Moms and Dads
Company matched 401(k)
Tuition reimbursement
Expanded mental health coverage and employee assistance programs
Other voluntary benefits include critical illness, accident and hospital indemnity, pet insurance, identify theft, and legal assistance
Company
Advanced Energy
Advanced Energy Industries, Inc.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Randy Heckman
Senior VP and CTO
Paul Oldham
Executive Vice President & CFO
Recent News
2024-05-06
www.tradingview.com
2024-04-09
2024-04-09
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