Integra Capital · 4 days ago
Field Service Solutions Manager - Generator
Houston, TX
Full-time
Onsite
Mid, Senior Level
3+ years expIntegra Capital is seeking a Field Service Solutions Manager specializing in generator systems for modular data centers and mission-critical infrastructure. This role provides technical leadership throughout the equipment lifecycle, including troubleshooting and training, while ensuring the reliability and performance of generator assets.
Financial Services
Responsibilities
Serve as the on-site generator systems SME across Integra manufacturing locations, maintaining deep knowledge of generator design, assembly, controls, and operations
Support factory testing, FAT processes, validation, and commissioning to ensure performance, safety, and quality compliance
Provide engineering and manufacturing teams with actionable insights on recurring issues, quality concerns, and product improvement opportunities
Lead advanced diagnostics for mechanical, electrical, fuel, and control system failures
Conduct root-cause analysis to resolve operational failures, abnormal equipment behavior, and performance issues
Perform or supervise complex corrective repairs, commissioning recovery, and emergency support for mission-critical generator systems
Execute and interpret load bank testing to verify capacity, stability, and operational performance
Serve as the primary L2 escalation resource for the Field Service team
Provide remote troubleshooting using schematics, system data, and live technical consultation
Develop troubleshooting guides, standards, and knowledgebase content for field technicians
Deliver factory and field-based generator training covering operation, maintenance, safety, diagnostics, and hands-on systems work
Evaluate technician competency and reinforce best practices through ongoing coaching and site visits
Continuously improve technical training programs by integrating lessons learned, updated procedures, and emerging technologies
Represent Field Service during high-complexity technical calls with customers and vendors
Communicate diagnostic findings, repair strategies, long-term maintenance recommendations, and system behaviors with professionalism and clarity
Collaborate with engineering, QA, and manufacturing teams to address systemic issues and enhance product reliability
Support interviews and technical evaluations for Field Service Technician candidates
Assist with onboarding, skills assessments, and reinforcement of Integra’s safety and quality expectations
Maintain accurate service records, logs, documentation, and parts usage history
Adhere to NFPA, NEC, OSHA, and all applicable safety protocols
Participate in on-call rotations for emergency generator support
Ensure tools, equipment, test devices, and vehicles are properly maintained and calibrated
Perform other duties as assigned to support operational and organizational objectives
Qualification
Required
Expert-level knowledge of industrial generator systems including diesel/natural gas engines, alternators, governors, ATS, control panels, and fuel delivery systems
Strong mechanical, electrical, and control systems troubleshooting capability
Ability to read and interpret schematics, wiring diagrams, single-line drawings, load calculations, and technical manuals
Strong communication skills, with the ability to represent technical decisions to customers and vendors
Willingness to travel frequently between factory and field locations
3+ years of generator field service experience including installation, commissioning, maintenance, and repair (mission-critical strongly preferred)
Experience performing load bank tests, tuning generator performance, and diagnosing advanced failures
Background providing L2 technical support or mentoring junior technicians is highly desirable
Experience working with modular systems, industrial facilities, or data center infrastructure is a strong advantage
Prior collaboration with engineering, QA, manufacturing, or service organizations on product issues and continuous improvement
EDUCATION High school diploma or GED required
Valid driver's license (required)
Ability to safely lift 50 lbs and work in varied climates, confined spaces, and elevated locations
Preferred
Associate degree in Electrical, Mechanical, Power Generation, or related technical field
Completion of manufacturer or trade-school generator training programs
Preferred/beneficial certifications: EGSA certification, OSHA 10 or 30, NFPA 70E, ASE, electrical, or mechanical trade certifications
Industrial generator diagnostics (mechanical, electrical, controls)
Load bank testing and performance interpretation
Ability to read and interpret schematics and technical documents
Familiarity with ATS, governor controls, and PLC interfaces
Strong analytical, root-cause analysis, and problem-solving capabilities
Detail Oriented: Ensures accuracy and thoroughness in diagnostics, documentation, and repairs
Calm Under Pressure: Performs confidently during emergencies and mission-critical service events
Team-Focused: Collaborates effectively with technicians, engineering, and manufacturing teams
Ownership Mindset: Takes responsibility for outcomes and drives continuous improvement
Dependable: Reliable, punctual, and committed to service excellence
Driven by solving complex technical problems and restoring mission-critical power systems
Motivated by the ability to directly impact equipment reliability and customer uptime
Enjoys mentoring and elevating technician skill levels across the organization
Values recognition from peers, engineers, and leadership for technical mastery
Appreciates role variety and the balance of factory, field, training, and travel responsibilities
Motivated by stability, growth, and the long-term need for generator expertise in the industry
Company
Integra Capital
Integra Capital is a investment management company.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2019-02-04Acquired
Recent News
2025-09-30
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