University Hospital · 1 day ago
User Support Specialist II (EMS Technology Support)
Newark, NJ
Full-time
Onsite
Mid Level
$82K/yr - $118K/yr
3+ years expUniversity Hospital is one of the nation’s leading academic medical centers, and they are seeking a User Support Specialist II to support the Medical Coordination Center’s end-user community. The role involves assisting with technology needs, ensuring compliance with operational standards, and maintaining efficient EMS operations.
EducationHealth Care
Responsibilities
Supports the Medical Coordination Center’s end‑user community in accessing and using University Hospital information systems effectively
Ensures adherence to established infrastructure and operational standards
Assists the IST Manager with all technology needs, equipment, and related processes for the Medical Coordination Center
Completes additional assigned tasks to maintain efficient EMS operations
Represents the Medical Coordination Center and EMS professionally and positively on behalf of University Hospital
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field (equivalent experience, education, and/or training may be substituted)
Three (3) years of experience in the use or support of desktop computing
Experience with modern operating systems up to and including Microsoft Windows 10
Valid driver's license with NJ driving privileges
Preferred
Microsoft Certified System Engineer (MCSE) or Microsoft certificate courses
Experience with modern EMS technologies such as Global Positioning System Automatic Vehicle Location (AVL) software and hardware
Wireless communications
Mobile Data Console/Terminal (MDC/T) operations
Knowledge of emergency telephony and Enhanced 911 interfaces based on NJ Board of Public Utilities and Office of Telecommunications requirements
Experience with Computer Aided Dispatch (CAD) software and troubleshooting
Current or former EMS provider certification and experience (EMT, Emergency Medical Dispatcher, or Paramedic)
Benefits
Medical & Prescription Drug Coverage
Dental & Vision Insurance
Health Savings Account (HSA) & Flexible Spending Account (FSA)
Short- & Long-Term Disability Insurance
Pension Plan
Pet Insurance
Employee Assistance Program (EAP)
Professional Development
Company
University Hospital
University Hospital is an independent medical center with more than 500 licensed beds, an active medical staff of more than 600, and over 3,000 employees.
1001-5000 employees
H1B Sponsorship
University Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (8)
2022 (10)
2021 (2)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
$0.4MKey Investors
Healthcare Foundation of New Jersey
2023-10-27Grant· $0.4M
Leadership Team
Alexandre Barbosa
Human Resources Business Partner
Frank Sinatra
Chief Information Security Officer
Recent News
2025-03-06
Company data provided by crunchbase