Kirby · 23 hours ago
Diesel Engine Customer Service Representative
Shreveport, LA, US
Full-time
Onsite
Entry Level
1+ years expUnited Engines LLC is seeking a Diesel Engine Service Customer Service Representative to facilitate interactions with customers and promote effective relationships. The role involves utilizing company systems to sell industrial products, providing service to existing customers, and handling inbound calls.
Transportation/Trucking/Railroad
Responsibilities
Demonstrates functional skills to identify parts and products needed by customers and answer general account inquiries
Demonstrated ability to articulate relevant information and directions in an organized and concise manner whether engaging with the customer in email or over the phone
Keep close tabs on the status of prospects, detailing their needs, tracking discussions, and constantly following up
Acts as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests; Has a good understanding of cross-sell and up-sell opportunities and offers those to the customer as well
Ability to multitask between multiple tools and systems and apply information and knowledge to customer situations
Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment
Fundamental understanding of competitive environment and begins to position Stewart & Stevenson positively to our customers
Must be able to maintain composure in stressful situations and manage and diffuse angry or upset customers
Demonstrates ability to achieve established goals and performance metrics
Regular, consistent, and punctual attendance. Must be able to variable schedule(s) and overtime, as necessary
Attends training as required
Works independently and seeks Supervisor support when necessary
Supports field sales reps with administrative tasks, as needed
Other duties and responsibilities as assigned
Interacts with customers via telephone, chat, e-mail to assist with a variety of customer inquiries and issues
Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse
Qualification
Required
1-2 years of Customer Service experience
Ability to multitask between multiple tools and systems and apply information and knowledge to customer situations
Demonstrated ability to articulate relevant information and directions in an organized and concise manner whether engaging with the customer in email or over the phone
Demonstrates ability to achieve established goals and performance metrics
Regular, consistent, and punctual attendance. Must be able to variable schedule(s) and overtime, as necessary
Must be able to maintain composure in stressful situations and manage and diffuse angry or upset customers
Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment
Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse
Preferred
Bachelor's or Associate's degree preferred however, prior equivalent experience and training will be considered in lieu of a degree
Experience in industrial parts distribution, specifically diesel engine and transmission parts preferred
Salesforce or other related CRM experience preferred
Company
Kirby
Kirby Corporation is a diversified business with operations in the marine transportation and engine services industries.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
D. Jason Hume
Vice President of Finance (Divisional CFO) for KDS
Christian O'Neil
Chief Operating Officer
Company data provided by crunchbase