NEOGOV · 1 day ago
Communications and Programs Lead (COM 3)
Multiple Locations Statewide, WA
Full-time
Hybrid
Senior Level
$66K/yr - $89K/yr
7+ years expNEOGOV is a part of the Department of Commerce in Washington State, dedicated to reimagining government operations. The Communications and Programs Lead will develop and implement statewide communication strategies to enhance interaction among stakeholders in the developmental disabilities community and ensure equitable access to Council programs.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Develop and implement statewide communications systems that support developmental disabilities (DD) Council members, community stakeholders, and government partners to understand and interact with Council work/programs, as well as strengthen the greater community’s understanding and interaction with Council business
In collaboration with the Executive Director, develop and lead implementation and project management of the communications strategies of the DDC
Develop, review, analyze and monitor implementation plans, performance metrics, and milestones using data dashboards and reports to confirm community understanding, equitable access and interaction with Council programs, projects and goals
Advise, collaborate and co-create with DDC staff, community members, and Commerce units on accessibility, capacity-building and innovation systems strategies. Communications systems include websites, GovDelivery list serves, newsletters, social media accounts, public comment opportunities, online meeting voting systems, requests for proposals and qualifications (RFP/Q), stakeholder engagement strategies and community inquiries
Manage communication systems that are accurate, inclusive, timely, and accessible that respond to community information needs and ensure transparency, working through review and approval processes. Content focuses include State Plan goals, objectives and activities, Public Policy and legislative priorities, Informing Families program, special campaigns such as Medicaid Matters, and Council meetings and committees
Develop, manage and monitor advanced communication goals, address communications issues and help identify greater accessibility for increased participation including online accessibility tools and features with a focus on Council membership and DD stakeholder interaction
Support local innovation efforts such as participatory planning, community-based incubators, and regional cross-agency initiatives to strengthen statewide input into Council business and increase access to underserved communities
Support Council staff to submit website updates, draft social media posts and press releases, coordinate with community/ethnic media, and support agency storytelling efforts. Build electronic surveys in Microsoft Forms for program assessment, evaluation, and community feedback opportunities
Build collaborative relationships bridging the DDC and other state entities serving the disability community such as Commerce and the Department of Social and Health Services
Develop and maintain cooperative relationships with Council members, Informing Families Coordinators and stakeholders, DSHS staff and community stakeholders through reoccurring meetings, email, phone and other accessible communication systems
Work alongside Executive Director and Contracts Coordinator to develop and support Home and Community Based Services Quality Assurance Committee programs, Informing Families programs, including project priorities and procedures, complex resource inquiries and issues and practical solutions to respond to programmatic concerns
Work alongside Executive Director and State Plan Coordinator to support State Plan programs including team and committee meetings, priorities, timelines and federal deadlines
Work alongside Membership Coordinator to develop and support Council Membership programs and mechanisms including customized tools to interact and participate, individualized supports and accommodations and greater participation of diverse council members
Facilitate learning clusters, peer exchanges, and convenings (in-person and virtual) to share emerging practices and foster collaboration among community stakeholders. Advising local partners and managers on findings and outcomes to influence collaborative models with by-and-for organizations
Represent Council staff, virtually and in person, at professional, local, state, regional, and/or national meetings on developmental disabilities topics such as Home and Community Based Services, Community First Choice, personal care, and mainstream programs that are attempting to better serve the DD community such as transportation and health insurance
Provide technical assistance to DD community on current service models, accommodations, and community needs to strengthen systems and ensure accessible and culturally responsive practices
Organize and host virtual and in-person community engagement and listening sessions, develop outreach materials to market community engagement events, create presentations and meeting materials, and provide logistical event coordination support
Conduct studies and research related to Council and DD stakeholder and community needs
Contact and maintain relationships with interested members of the public, outside organizations and special interest groups; prepare and post content
Qualification
Required
Seven (7) years of combined experience and/or education as described below:
Three (3) years of experience designing and implementing individual accessibility and accommodation supports
Experience working with nonprofit organizations, small businesses, or community-based groups— particularly those historically excluded from public funding
Strong facilitation, coaching, and relationship-building skills across diverse partners
Experience using complex data and metrics to explain program impacts to ranging audiences including the developmental disabilities community and the general public
Lived experience of having a disability or providing care to someone with a disability may substitute for two years of professional experience
Education involves developmental disabilities, public policy, community organizing, leadership development, and/or accessibility and accommodation development or related work. Qualifying education post High School or equivalent may be substituted year for year for experience
Ability to develop accommodations for people who utilize accommodations and supports to understand information, participate in large groups and interact with online tools
Preferred
Experience with Microsoft products such as Forms, Teams and Publisher, as well as website platforms including Word Press and Webflow, Zoom and online accessibility tools such as ReciteMe
Benefits
Medical and dental insurance benefits
Retirement and deferred compensation plans
11 paid holidays each year
14-25 vacation days per year (depending on length of employment)
8 hours of sick leave per month (if full time employed)
Bereavement leave
An employee assistance program
Other benefits
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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