National Association of Latino Healthcare Executives · 19 hours ago
Operator, Communications
Clackamas, OR
Full-time
Onsite
New Grad, Entry LevelThe National Association of Latino Healthcare Executives is seeking an Operator for Communications to provide efficient and timely communication services to members, patients, and employees. The role involves managing calls, ensuring accurate routing, and maintaining communication systems while adhering to quality service guidelines.
Health CareHospitalMedical
Responsibilities
Receives and processes calls received at the KSMC call switch; ensures accurate routing of calls received for the KSMC campus, as well as those for other Kaiser clinics, ASCs, and Plan Hospital facilities; provides clear and concise communications consistent with the quality of service behavior guidelines; provides information to callers, and those who come to the department, and assist them in findings the correct location/department to obtain information; determine type of call to forward to appropriate advice or appointment line per guidelines; ensure fraudulent use of the phone system does not happen. Implement hospital response to all emergencies, drills, codes, as directed. Processes calls per department productivity standards; demonstrates knowledge, interaction, and communication skill levels required for different patient populations based upon age-specific needs. Demonstrates accurate and rapid response to all hospital emergency and disaster code calls; monitors emergency alarms. Responsible for the assignment, service, maintenance, stocking, and replacement of pagers for the medical staff
Utilizes the online clinical information systems (KARE, MIPS, ADT, Internal Home Page directory, Master Directory, Physician Scheduling) to facilitate timely call management; utilizes KARE to provide information to caller about location of patient who is hospitalized (except confidential admits); maintains online attendant directory and utilizes such to facilitate call routing; utilizes Master Directory online system and KP Internal Home Page to locate phone numbers for all staff and departments. Upgrades computer skills and knowledge as system changes require through continuing education and in-services
Maintains accurate schedule of all staff on-call; responsible for following physician staff scheduling for after-hours calls, week-ends, and holidays, for all KP physicians and allied healthcare staff for KSMC, clinics and plan hospitals; updates call sheets for ill calls received and makes sure replacements are documented for all operator work stations; assists in locating replacement physicians when requested; ensures request for specialty consult is reached, and if no response, locate another physician to take the call
Perform scheduling activities for all support departments who have staff on-call after hours, week-ends, and holidays at KSMC, clinics, and plan hospitals; updates staff call sheets for ill calls and their replacements; assist in locating staff when requested; ensure request for supportive service is reached, locating another staff until completed
Prepare and maintain current list of those on-call for both physician and support services for daily access; aware of key personnel on duty at all times; assist physicians in pager assignment and/or replacements
Participate in quality review/monitoring activities; collaborate with departments to ensure accurate and complete information is provided to members at all times; prepare and utilize logs for traffic data; prepare report of all unusual activities and departments response to such; develop, review, and revise department procedures when requested; actively participate in orientation and training of new employees in department as assigned; report all problems promptly to appropriate personnel
Takes appropriate action in determining minor and/or major phone system or computer problems by notifying telecommunications and providing necessary details of incident. Other duties as assigned
Qualification
Required
Receives and processes calls received at the KSMC call switch; ensures accurate routing of calls received for the KSMC campus, as well as those for other Kaiser clinics, ASCs, and Plan Hospital facilities
Provides clear and concise communications consistent with the quality of service behavior guidelines
Provides information to callers, and those who come to the department, and assist them in finding the correct location/department to obtain information
Determines type of call to forward to appropriate advice or appointment line per guidelines
Ensures fraudulent use of the phone system does not happen
Implements hospital response to all emergencies, drills, codes, as directed
Processes calls per department productivity standards
Demonstrates knowledge, interaction, and communication skill levels required for different patient populations based upon age-specific needs
Demonstrates accurate and rapid response to all hospital emergency and disaster code calls; monitors emergency alarms
Responsible for the assignment, service, maintenance, stocking, and replacement of pagers for the medical staff
Utilizes the online clinical information systems (KARE, MIPS, ADT, Internal Home Page directory, Master Directory, Physician Scheduling) to facilitate timely call management
Utilizes KARE to provide information to caller about location of patient who is hospitalized (except confidential admits)
Maintains online attendant directory and utilizes such to facilitate call routing
Utilizes Master Directory online system and KP Internal Home Page to locate phone numbers for all staff and departments
Upgrades computer skills and knowledge as system changes require through continuing education and in-services
Maintains accurate schedule of all staff on-call
Responsible for following physician staff scheduling for after-hours calls, week-ends, and holidays, for all KP physicians and allied healthcare staff for KSMC, clinics and plan hospitals
Updates call sheets for ill calls received and makes sure replacements are documented for all operator work stations
Assists in locating replacement physicians when requested
Ensures request for specialty consult is reached, and if no response, locate another physician to take the call
Performs scheduling activities for all support departments who have staff on-call after hours, week-ends, and holidays at KSMC, clinics, and plan hospitals
Updates staff call sheets for ill calls and their replacements
Assists in locating staff when requested
Ensures request for supportive service is reached, locating another staff until completed
Prepares and maintains current list of those on-call for both physician and support services for daily access
Aware of key personnel on duty at all times
Assists physicians in pager assignment and/or replacements
Participates in quality review/monitoring activities
Collaborates with departments to ensure accurate and complete information is provided to members at all times
Prepares and utilizes logs for traffic data
Prepares report of all unusual activities and departments response to such
Develops, reviews, and revises department procedures when requested
Actively participates in orientation and training of new employees in department as assigned
Reports all problems promptly to appropriate personnel
Takes appropriate action in determining minor and/or major phone system or computer problems by notifying telecommunications and providing necessary details of incident
Company
National Association of Latino Healthcare Executives
The National Association of Latino Healthcare Executives is a hospital and healthcare organization.
Founded in 2005
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jackie Sifuentes, MBA, LSSYB
Co-Founder La Mesa Emerging Leaders Mentorship Program for Early Careerists
Company data provided by crunchbase