Block · 7 hours ago
Failure Analysis Technical Program Manager
Bay Area, CA, United States of America
Full-time
Hybrid
Senior Level, Lead/Staff
$180K/yr - $270K/yr
8+ years expBlock is a company focused on economic empowerment, seeking a dedicated Failure Analysis Technical Program Manager. This role involves building scalable processes for hardware failure analysis, executing plans for product disassembly, and driving quality investigations while collaborating with cross-functional teams.
Financial Services
Responsibilities
Own and evolve the end-to-end EFFA program strategy, establishing scalable processes and methodologies that support the hardware organization's growth
Perform hands-on failure analysis on critical field returns using advanced lab equipment (optical microscope, multimeter, oscilloscope, etc.) and drive strategic corrective actions across production, design, and firmware
Lead complex, multi-product failure analysis investigations of diverse scope, determining appropriate methods and approaches for issues requiring in-depth evaluation of variable factors and understanding of current business trends
Supplement hardware failure analysis learnings with telemetry deep dives that reveal potential fleet impacts
Build prioritization frameworks for failure modes across multiple product lines, balancing severity, incidence, impact, and business objectives
Lead cross-functional issue reviews and quality forums, providing expert guidance to ensure systematic risk mitigation
Create technical documentation and executive communications that synthesize warranty trends into strategic insights shaping next-generation design requirements
Champion adoption of AI tools and data-driven approaches across the quality organization, establishing best practices for their effective use
Qualification
Required
8+ years experience in quality engineering or quality program management with demonstrated progression in scope and complexity
Deep expertise in identifying and root causing mechanical and electrical failures in consumer electronics, with ability to evaluate intangible factors and complex trade-offs
Proven ability to independently establish robust methods, procedures, and processes for new quality programs without established frameworks
Extensive hands-on experience with hardware lab equipment and advanced failure analysis techniques
Strong cross-functional leadership skills with ability to influence senior stakeholders and navigate complex technical discourse - understands when to compromise and when to defend critical quality standards
Track record of creating scalable processes and technical documentation that become organizational standards, with eye toward long-term needs
Preferred
Familiarity with IEC Safety Standards (IEC 62368)
Can read electrical schematics
Benefits
Remote work
Medical insurance
Flexible time off
Retirement savings plans
Modern family planning
Company
Block
Block is one company built from many blocks, all united by the same purpose of economic empowerment.
10001+ employees
H1B Sponsorship
Block has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
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2025 (257)
2024 (253)
2023 (260)
2022 (297)
Funding
Current Stage
Late StageLeadership Team
Amrita Ahuja
Chief Financial Officer
Lookman Olusanya
CFO, Square
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