Serval · 15 hours ago
Deployment Strategist
San Francisco
Full-time
Onsite
Entry, Mid Level
$150K/yr - $250K/yr
2+ years expServal is an AI platform for IT teams that aims to automate tedious workflows and improve efficiency. As a Deployment Strategist, you will own the customer journey, from implementation to adoption, while designing tailored solutions and collaborating with various teams to enhance the product.
Agentic AIArtificial Intelligence (AI)Information TechnologyNatural Language Processing
Responsibilities
Own customer onboarding end-to-end, designing and delivering implementations that align Serval to customer workflows and goals
Conduct training sessions and create documentation that helps customers become self-sufficient with Serval’s technology
Design and execute migration plans that minimize disruption and ensure seamless adoption of Serval’s platform
Serve as the primary technical resource post-sale, troubleshooting issues and advocating for customer needs internally
Partner with Engineering, Sales, and Marketing to turn customer insights into product improvements and scalable processes
Modify production code to fix bugs and build features to extend the product’s capabilities to meet customer needs
Identify and support expansion opportunities by demonstrating additional value and partnering with Sales on renewals and growth
Qualification
Required
Degree in Computer Science or a related technical field
2+ years of experience in an engineering role, ideally with close customer interaction (e.g., Product Engineer)
Experience investigating production issues by analyzing code paths, database state, API requests and responses, leveraging infra and browser dev tools
Understanding of APIs and RESTful concepts; IAM knowledge; SQL for data analysis; ability to read and troubleshoot production code in customer-facing environments
Deep appreciation for delivering high-quality user experiences
Capable of translating complex technical concepts to both technical and non-technical stakeholders
Preferred
Experience in an early-stage startup environment
Experience writing production code
Familiarity with IT, security, or service management domain
Benefits
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Company
Serval
Serval provides an AI-native IT service management platform that automates routine tasks and streamlines help desk requests.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$122MKey Investors
Sequoia CapitalRedpoint
2025-12-11Series B· $75M
2025-10-21Series A· $47M
Leadership Team
Jake Stauch
Founder and CEO
Recent News
2025-12-16
alleywatch.com
2025-12-16
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2025-12-16
Company data provided by crunchbase