Infosys · 18 hours ago
Genesys Cloud Architect
Long Beach, CA
Full-time
Onsite
Mid, Senior Level
$99K/yr - $146K/yr
7+ years expInfosys is a global leader in next-generation digital services and consulting. They are seeking a Genesys Cloud Architect to interface with stakeholders and apply technical proficiency in various stages of the Software Development Life Cycle, focusing on application architecture and high-level design.
ConsultingInformation ServicesInformation TechnologyIT ManagementSoftware
No H1B
Responsibilities
Interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design
Play an important role in creating the high level design artifacts
Deliver high quality code deliverables for a module
Lead validation for all types of testing and support activities related to implementation, transition and warranty
Be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued
Qualification
Required
Candidate must be located within commuting distance of Long Beach, CA or be willing to relocate to the area
This position may require travel to project locations
Bachelor's degree or foreign equivalent required from an accredited institution
Will also consider three years of progressive experience in the specialty in lieu of every year of education
7+ Years of experience in designing and developing on Genesys Cloud CX Components and Genesys Architect Call Flows
7+ Years of experience in Genesys Cloud CX administration configuration and implementation
Should have developed Architect Call flow from scratch for Routing / Agent & Queue selection Logics, hand-on experience in Cloud API's / On-Prem API's integration
Strong experience in developing Java Scripts/Node.js, REST and SOAP APIs and Genesys Cloud API's
Experience in creating Workspace dashboard for monitoring Queue Activity, Agent performance, and Interactions
Strong experience in Genesys Cloud Admin configurations including - Contact Center, Telephony, Integrations, Routing, people, and permissions, Outbound etc
Experience in building / integrating AI BOT's to Routing framework
Experience in installing and configuring APIs through Genesys AppFoundry
Experience is troubleshooting various Genesys Config and Routing related issues
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply
Infosys is unable to provide immigration sponsorship for this role at this time
Preferred
Prior experience in Genesys On-Prem solutions, understanding about various Genesys components and composer development
Exposure in advance JAVA (J2EE/JSP) developments and/or advance API development/scripting integrations
Telecommunication background and experience with VOIP/SIP/CTI standards and technologies
Preferable to have, Genesys Cloud CX – Certified Profession and Genesys Cloud CX- Architect Specialist
Benefits
Medical/Dental/Vision/Life Insurance
Long-term/Short-term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off
Company
Infosys
Infosys is a technology company that offers consulting, outsourcing, cloud infrastructure, program management, and software services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$200MKey Investors
ChrysCapital
2012-12-12IPO
2008-07-10Post Ipo Equity· $200M
Leadership Team
Salil Parekh
Chief Executive Officer and Managing Director
Anant Adya
Executive Vice President
Recent News
Morningstar.com
2026-02-04
Company data provided by crunchbase