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Service Support Specialist - Insurance - Spanish jobs in United States
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COVU · 20 hours ago

Service Support Specialist - Insurance - Spanish

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$10K/yr - $11K/yr
COVU is a dynamic InsurTech company focused on creating seamless insurance experiences for customers. As a Service Support Specialist, you will be responsible for responding to customer inquiries, assisting with policy servicing, and ensuring customer satisfaction through efficient case management.
FinanceFinancial ServicesInsurance

Responsibilities

Insurance Policy Servicing: Manage and update customer policy information, assist with policy renewals, and handle carrier notices
Customer Inquiries: Answer general inquiries and respond to customer needs with accurate and timely information
Account Management & Billing: Assist customers with account management, billing inquiries, and non-premium bearing policy amendments
Data Management: Update customer information and policy details in Salesforce, ensuring accurate and timely documentation
Call Management: Handle 40-60 customer calls daily, providing quality support and maintaining a low call abandonment rate
Collaboration: Work with cross-functional teams to resolve customer issues and improve service delivery
Customer Satisfaction: Ensure a CSAT return rate of 90% with an average score of 4.7
Continuous Improvement: Be coachable and adaptable to changes in market conditions, processes, and service needs

Qualification

Salesforce proficiencyFluent in SpanishCustomer service skillsCall center experienceMultiple AMS toolsBilling knowledgeInsurance policy servicingProblem-solvingAdaptabilitySelf-motivated

Required

Fluent in Spanish (Required)
Strong customer service skills with a focus on communication and problem-solving
Ability to handle high call volumes and manage multiple cases simultaneously
Proficient in Salesforce or similar CRM/AMS platforms
Self-motivated with a sense of urgency and adaptability to changing market needs
Ability to work independently and be open to feedback and coaching
Reliable High-Speed Internet: You must have a primary internet connection with a minimum speed of 25 Mbps download and 10 Mbps upload (Fiber connection strongly preferred) to support seamless VoIP calls and CRM usage
Backup Connection: A dedicated backup internet connection (e.g., secondary line or pocket WiFi) is required to ensure business continuity during outage

Preferred

Fluency in English is a strong plus
Call center or customer center experience preferred
Experience in using multiple AMS tools like Epic, EzyLynx, AMS360, NowCerts, Agency Matrix, QQ Catalyst, HawkSoft
Familiarity with billing, account management, and insurance policy servicing is a plus
Previous experience in Personal and Commercial Lines Insurance is a plus

Company

COVU

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COVU's mission is to help everyday people and growth-oriented insurance professionals reduce risk and manage insurance smarter.
dateFounded in 2022
location
Redwood City, California, USA
people-size51-200 employees
web-link
https://covu.com/

Funding

Current Stage
Growth Stage
Total Funding
$58M
Key Investors
Benhamou Global VenturesManchesterStory Group
2025-08-28Undisclosed· $16M
2025-02-21Series A· $10M
2024-10-10Series A· $22M

Leadership Team

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Ali Safavi
CEO / Co-founder
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Tasos Chatzimichailidis
Co-Founder
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Recent News

FinTech Global
InsurTech firm COVU bags $16m funding for platform growth
2025-08-29
FinTech Global
FinTech summer slowdown hits with only 15 deals recorded
2025-08-29
Business Wire
COVU Continues Its Expansion with Seventh Acquisition: Aduna Insurance Agency Joins AI-Native Platform
2025-08-01
Company data provided by crunchbase