Dynalectric Oregon · 11 hours ago
Desktop Support Technician III
Portland, OR
Full-time
Onsite
Entry, Mid Level
2+ years expDynalectric Oregon is a multidisciplinary electrical firm specializing in a range of electrical, control, and telecom systems. The Desktop Support Technician III role involves providing support and maintenance for the organization's desktop computing environment, troubleshooting issues, and managing mobile device support and asset inventory.
ConstructionElectronicsProfessional Services
Responsibilities
Address user tickets regarding hardware, software and networking (troubleshoot networking issues, software conflicts, hardware issues, process user moves and changes.)
Guide users with step-by-step instructions (help create technical documentation and manuals.)
Follow up with internal customers to ensure work stations are functional (validate the mounted drives are available, printer services are working, email is available.)
Conduct remote troubleshooting (ask targeted questions to diagnose problems, test alternative solutions until issue is resolved, direct unresolved issues to the next level of support personnel, record technical issues and solutions in logs.)
Mobile phone configuration (assign phone to specific user, configure email, deploy required applications, set device security.)
Tablet configuration (assign tablet to specific user, configure required applications, device security.)
Mobile device management (validate devices in the system, push new applications to user devices as they become available, push application updates as needed, maintain device security.)
Enter new equipment into tracking system database (receives equipment, deploys asset tag, records equipment specifications and serial numbers.)
Retires out of date equipment securely (retires equipment from the asset database, stores equipment securely until ready for proper disposal.)
Ensures asset recovery upon employee departure (assigned by IT Manager to recover assets in a timely fashion, determine who gets access to departed employee data, determine status of email, updates asset status in tracking system, securely stores asset for next use.)
Manage the asset system (responsible for managing the local inventory database; also responsible for making modifications/improvements to the data base structure.)
Audits systems for proper security software and configurations (as assigned by the IT Manager.)
Computer imaging (use of MDT to apply the current image, using the computer naming standard, creation of the user account and accesses.)
Software installation (install user specific software per user manager instructions.)
Scripting (automating repetitive tasks, improving overall efficiencies.)
Validating work of staff (level I & II techs.)
Writes initial draft of IT procedures (to be reviewed and approved by IT Manager.)
Other duties as assigned by IT Manager
Qualification
Required
Associate or bachelor's degree preferred or equivalent work experience
2-4yrs experience as a Desktop Support Technician or similar role
0-1yrs of supervisory experience
Excellent verbal and written communication skills
Experience with current Windows OS
Experience with Microsoft Office, Apple IOS, Citrix, VMWare, MDM environment
Experience in responding to ticket-based support system
Great customer service skills
Great problem-solving skills
Ability to multi-task in a fast–paced work environment
Benefits
Health & Welfare (medical, dental & vision)
401(k)
401(k) match
Paid time off
Paid holidays
Flexible spending accounts
Life insurance
Disability insurance
Employee assistance program
Company
Dynalectric Oregon
Dynalectric Oregon operates as a multidisciplinary electrical firm.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dorin Nicorici
President & CEO
Company data provided by crunchbase