Pelican Products, Inc. · 14 hours ago
Customer Service Representative II
Albuquerque, NM
Full-time
Onsite
Entry Level
$24/hr - $27/hr
2+ years expPeli BioThermal is a company that specializes in temperature-controlled packaging solutions for the life sciences industry. They are seeking a Customer Support Representative II who will manage customer accounts, oversee the sales order process, and ensure effective communication between customers and internal teams.
Packaging & Containers
Responsibilities
Serve as a crucial link between field Account Executives and internal teams, ensuring a seamless sales engagement, customer onboarding, and ongoing support process
Oversee the sales order process, from creating customer accounts to processing orders and maintaining accurate electronic file records for transactions
Communicate with customers regarding their orders, including creating order acknowledgments, confirming delivery dates, and promptly responding with empathy to all customer service inquiries, concerns, complaints
Collaborate with internal and external sales teams, as well as other operational departments, to ensure customer expectations are met
Attend production meetings to support and manage customer expectations
Generate sales orders and prepare manual debit and credit memorandums as required. Assist in the return merchandise authorization (RMA) process
Assist in handling intercompany orders and warranty claims
Performs additional duties as assigned
Qualification
Required
Two (2) years of experience in a Sales Support or Customer Service role
One (1) year of experience in a manufacturing or packaging industry
Proficient with Microsoft office applications such as Word, Excel, and Outlook
Knowledge and experience using electronic order processing software
Excellent verbal and written communication skills
Exceptional attention to detail and accuracy
Strong problem solving, documentation, research, and resolution skills
Benefits
Competitive paid time off plans/Holiday pay/extra vacation purchase opportunities
401k plan – with immediate match
Great Benefits – several options including Pet insurance for our animal lovers.
Health Savings Account Contribution
Wellness Discount Program
Global Mental Wellness Program
Quarterly Employee Celebration Days
Peer to Peer Recognition Program
Service Recognition Program
Amazing employee discount program on Pelican Products, Pelican branded apparel and gear
Employee referral program – get paid to work with your trusted network.
Established reputable brand offering premium products – you’ll be proud to represent Pelican!
Company
Pelican Products, Inc.
Pelican Products, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
James 'JC' Curleigh
Chief Executive Officer
Kevin Miniard
Chief Operating Officer
Company data provided by crunchbase