Heidtman Steel Company · 2 days ago
Customer Service Representative Steel Processing
Granite City,IL,US
Full-time
Onsite
New Grad, Entry LevelGranite City Processing is seeking a motivated and detail-driven Customer Service Representative to join their Granite City team. This role is essential in delivering world-class service to Toll Processing customers by overseeing customer-owned steel as it moves through the facility while collaborating with various departments.
Consumer GoodsManufacturingPrecious Metals
Responsibilities
Maintain consistent, professional communication with customers regarding order status
Enter and verify work orders and production orders with accuracy
Monitor production progress and coordinate with scheduling and operations to expedite orders when necessary
Provide shipping with accurate customer release information
Troubleshoot issues such as production order errors, missing tags, inventory discrepancies, and invoicing concerns
Support additional tasks as needed to ensure efficient workflow
Other duties as assigned
Qualification
Required
Strong proficiency with the full Microsoft Office suite
Ability to multitask and work independently
Excellent attention to detail and organizational skills
Clear written and verbal communication abilities
Data entry experience
Preferred
Understanding of process flow within an operational environment
Basic knowledge of steel and steel production
Prior experience in shipping and/or scheduling
Benefits
Paid vacation after 6 months
Medical, dental, vision, and prescription coverage
401(k) plan
Flexible spending account
Short- and long-term disability
Life insurance
Health club reimbursement
Tuition assistance
Paid holidays
And more!
Company
Heidtman Steel Company
Heidtman Steel provides the extensive range of steel processing capabilities associated with a large service center network for 70 years! Heidtman Steel is a family owned business, and we treat our employees like they are part of the family.
Founded in 1954
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$245MKey Investors
Bank of Montreal
2025-04-30Debt Financing· $245M
Leadership Team
John Bates
Executive Vice President
Company data provided by crunchbase