Tyler Technologies · 13 hours ago
Senior Customer Success
Trenton, NJ
Full-time
Onsite
Senior Level
6+ years expTyler Technologies is seeking a Senior Client Success Manager who is curious about how organizations work and excels in finding creative solutions to enhance product value. The role involves managing client relationships, analyzing business needs, and ensuring successful project outcomes by effectively communicating between clients and the software development team.
GovTechInformation ServicesSoftware
Responsibilities
Proactively communicate and collaborate with external customers, and internal application engineers to analyze information needs and functional requirements, and deliver artifacts such as Requirements Documents and Spec
Act as the project expert regarding requirements elicitation, requirements analysis, and management, documenting requirements for iterative development, and communicating business needs
Understanding the current state of the client organization while at the same time tracking the vision of where a client organization wants to be (As is/to be)
Develop that understanding to serve as a basis for the later identification of business needs and to define solutions that meet business needs, goals, or objectives
Successfully engage in multiple initiatives simultaneously
Work independently with end-users to define concepts, and under the direction of project managers
Serves as the conduit between the customer community and the software development team to achieve successful project functionality and configuration of products
Represents Tyler Technologies in the most positive manner with prospective, former, and current clients, suppliers, and the community we serve
Interacts effectively with a diverse group of staff, clients, and other customers of our services, learns and uses operating practices of the department and Tyler Technologies
Qualification
Required
6-8 years (or more) experience as a Project Manager and Business or Systems Analyst
Strong understanding of the SDLC and Agile methodologies
Extensive experience documenting software requirements and associated methodologies
Very strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into the application and operational requirements
Excellent verbal and written communication skills and the ability to interact professionally with a diverse customer group including executives, managers, and subject matter experts
Able to create swim-lane diagrams and other process documentation
Ability to manage multiple activities simultaneously
Must have the ability to interact with clients and senior staff members from various organizations in the firm, industry, and government communities
5+ years of experience aligning the needs of business units with the capabilities delivered by information technology
Extensive experience facilitating formal JAD Sessions, or other Requirements Discovery/Elicitation and Design workgroups
Able to connect the project's objectives with the organization's strategic goals
Able to facilitate a large group of multidisciplinary participants to agree on common objectives using advanced facilitation techniques to brainstorm, reduce conflicts, and identify solutions
Expert at eliciting the actual needs of stakeholders, not simply their expressed desires
Preferred
Experience with Case Management and Professional and Occupational licensure software solutions similar to Tyler Technologies, Application Platform/Regulatory Business Unit preferred
Knowledge of relational database terminology, modeling, and design techniques
Experience with professional and occupational licensing boards/commissions preferred
Experience with Case Management and Professional and Occupational licensure software solutions similar to Tyler Technologies, Application Platform/Regulatory Business Unit preferred
Company
Tyler Technologies
Tyler Technologies is a software company providing integrated software and technology services to the public sector.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-05-25IPO
Leadership Team
Daren Jackson
SVP, Tyler Disbursements
Abby Diaz
Chief Administrative Officer and Corporate Secretary
Recent News
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2026-02-05
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2026-02-04
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