NEOGOV · 15 hours ago
Customer Support Representative- Armenian
Los Angeles, CA
Full-time
Onsite
Entry Level
$61K/yr - $86K/yr
2+ years expNEOGOV is seeking a Customer Support Representative who will provide front-line support to clients and members of the public. The role involves answering inquiries through various communication methods and ensuring a positive customer support experience.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide front-line support to clients and members of the public who contact the Authority by phone, email, in person (if feasible and as needed) or alternative communication methods
Responsible for answering and responding to large volume of inbound and outbound calls on a daily basis
Follow communication scripts, to the extent provided by management, when handling different topics
Identify and address clients’ needs by explaining procedures, and answering questions, researching pending issues(s) and providing solutions and/or alternatives based upon the data in the system
Inform and apply Housing Authority policies and procedures
Navigate, view, and update records in all Housing Authority systems including Yardi, Elite, and OnBase
Identify and refer issues to supervisors or back-office staff, as needed
Update and maintain detailed records of all conversations in a comprehensible manner
Provides excellent customer service by adhering to standards and guidelines
Meet qualitative and quantitative targets
Performs other essential job-related duties as required
Qualification
Required
High school diploma or equivalent
Two (2) years of increasingly responsible experience providing customer service support to low-income people in fields such as public housing, social welfare, public health, employment service, counseling, vocational guidance, or a related field
Must speak, read, or write Armenian to meet the minimum requirements
Preferred
Proficient in relevant computer applications
Experience in a call center environment
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately
Benefits
Medical/Dental/Vision Plan
Short-Term Disability/Long-Term Disability/Mandatory Life
Pension Plan
General Leave/Holidays/PTO
Additional Optional Benefits
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase