OpenAI · 9 hours ago
Data Scientist, Support
San Francisco, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$230K/yr - $255K/yr
8+ years expOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They are seeking a Support Data Scientist to analyze user-support data, surface actionable insights, and maintain self-serve dashboards to improve customer experience. This role involves collaboration with various teams to ensure data quality and effective reporting.
Agentic AIArtificial Intelligence (AI)Foundational AIGenerative AIMachine LearningNatural Language ProcessingSaaS
Responsibilities
Explore large support and product datasets to uncover trends, volume drivers, and user‑experience pain points, distilling findings into clear, actionable narratives
Build, enhance, and maintain self‑serve dashboards and reporting tools, enabling non‑technical teams to answer their own data questions
Establish a unified metrics taxonomy for service‑health and performance—and build automated data‑sharing pipelines and scorecards with our BPO partners to ensure everyone operates from the same real‑time view of success
Leverage LLMs to build bespoke classifiers that automatically label and segment inbound volumes—powering smarter routing, richer self‑serve insights, and swifter root‑cause analysis
Partner with Data Engineering to ensure reliable pipelines, implement data‑quality checks, and document sources of truth
Jump into high‑priority special projects to conduct bespoke deep‑dive analyses and deliver clear, strategic recommendations to leadership
Prototype quickly—leveraging ChatGPT, Jupyter notebooks, Retool, and other tools—to prove value before hardening with Engineering
Collaborate with Data Science on predictive models and experimentation, translating results into operational recommendations
Qualification
Required
8 + years in analytics, business intelligence, or data science (experience with customer support or operations teams is a plus)
Expert‑level SQL skills and proficiency in Python or R for advanced analysis and automation
Hands‑on experience designing and maintaining BI dashboards (e.g. Looker, Mode, Tableau, Sundial) with a focus on clarity and self‑serve usability
Hands‑on experience fine‑tuning or prompt‑engineering LLMs to build text classifiers, sentiment analysis, or tagging systems
Demonstrated ability to translate complex datasets into clear business stories and recommendations for both technical and non‑technical audiences
Familiarity with support metrics (SLAs, FCR, deflection) and ability to define service health KPIs
Strong cross‑functional communication skills—comfortable collaborating daily with engineers, data scientists, and operations leaders
An eye for detail, a zero‑defect mindset, and a bias toward action over theoretical perfection
Possess a strong bias for automation and can defend governance decisions that keep data and processes healthy as they grow
Thrive in a fast‑moving, ambiguous environment where priorities can shift quickly
Benefits
Relocation assistance to new employees
Company
OpenAI
OpenAI is an AI research and deployment company that develops advanced AI models, including ChatGPT. It is a sub-organization of OpenAI Foundation.
201-500 employees
H1B Sponsorship
OpenAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (18)
2021 (10)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
$79BKey Investors
The Walt Disney CompanySoftBankThrive Capital
2025-12-11Corporate Round· $1B
2025-10-02Secondary Market· $6.6B
2025-03-31Series Unknown· $40B
Leadership Team
Fidji Simo
CEO, Applications
Sam Altman
CEO & Co-Founder
Recent News
Company data provided by crunchbase