Clever Inc. · 23 hours ago
Customer Support Representative [Contract - West Coast Hours]
United States
Contract
Remote
New Grad, Entry Level
$28/hr - $31/hrClever Inc. is on a mission to connect every student worldwide to a world of learning through their identity platform for education. They are seeking Contract Customer Support Representatives to deliver outstanding customer experience for school district and application partners via personalized technical support.
Big DataData IntegrationEdTechEducation
Responsibilities
Independently manage and prioritize high seasonal volume of customer support requests via phone and email from your individual queue (handle around 40+ phone and email cases a day)
Communicate with District Administrators and our Application Partners to resolve product-related issues as our customers are getting their Clever accounts ready for the new school year
Utilize analytical and problem-solving skills to investigate, test, and troubleshoot system features
Navigate and contribute to internal and external product documentation
Collaborate and support the team by sharing ideas and knowledge, being a reliable team member, and willing to help others when needed
Qualification
Required
Experience in fast-paced customer-facing positions: you have worked email or phone support before and can independently assess, manage and prioritize support requests based on need (i.e. priority levels, deadline) and risk
Passion for solving technical problems to help others: you work deeply to understand customers' perspectives to assess their needs and define technical solutions to help them achieve their goals
Comfort navigating ambiguity: you may encounter problems or situations that we have not seen before – you are comfortable with partnering with the customer to find a solution and document learnings
Excellent communication skills: you can explain technical concepts to both technical and non-technical audiences and can communicate and empathize with stakeholders to drive issues to resolution
Technical Prowess: You pick up new technology quickly and love learning how things work
Team player: You are passionate about uplifting and collaborating with others to ensure the team and customers are successful
Interest in education: You believe in Clever's mission of making it easy to bring great software to the classroom
Ability to work during one of the following shifts (Monday - Friday): + 7am - 3:30pm PT + 9am - 5:30pm PT
Ability to work overtime: during mid-August through mid-September, it is expected to work up to 2-4 hours of overtime a day (overtime paid at 1.5x hourly rate)
Preferred
Experience handling issues related to data imports and integrations
Experience working with Single Sign On (SSO) or have a basic understanding of SSO
Experience working with or in K-12 schools or districts
Experience with industry tools such as Salesforce, Slack, Guru, Confluence, Chartio, etc
Company
Clever Inc.
We believe technology is a powerful lever to make education equitable for all and the fastest way to improve educational outcomes now.
Founded in 2012
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$43.32MKey Investors
Lightspeed Venture Partners
2021-05-06Acquired
2014-12-16Series B· $30M
2014-03-25Series A· $10.3M
Leadership Team
Trish Sparks
Vice President, Customer Success and Sales
Dan Carroll
Strategic Advisor
Recent News
Government Technology US
2025-10-29
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