Volantsoft Inc · 7 hours ago
IT Systems Analyst III (End User Services)
Lawrenceville, GA
Contract
Onsite
Senior Level
5+ years expVolantsoft Inc is seeking an IT Systems Analyst III to ensure the efficient functioning of the organization's IT infrastructure by providing technical assistance and support to end-users. The role involves diagnosing and resolving hardware and software issues, maintaining desktop systems, and collaborating with the IT team to implement solutions.
ConsultingInformation TechnologySoftware
Hiring Manager
Mohith Pothamsetti
Responsibilities
Respond to user inquiries and provide timely and effective technical support through various channels such as phone, email, and in-person interactions
Assist end-users with hardware and software-related issues, troubleshooting problems to resolution
Install, configure, and maintain desktop operating systems, software applications, and peripheral devices
Ensure that systems are up to date with the latest software patches and updates
Conduct hardware diagnostics and resolve issues related to desktops, laptops, printers, and other peripherals
Perform hardware upgrades and replacements as required
Collaborate with the IT team to escalate and resolve complex technical issues
Communicate effectively with end-users and escalate problems to higher-level support when necessary
Implement and enforce security measures to safeguard computer systems and data
Ensure compliance with organizational IT policies and industry best practices
Maintain accurate records of support requests, resolutions, and hardware/software inventory
Create and update documentation for IT processes, troubleshooting procedures, and user guides
Provide basic training to end-users on IT concepts, applications, and best practices
Foster a proactive approach to prevent common issues through user education
Qualification
Required
Associate's degree in Information Technology, Computer Science, or a related field and/or relevant experience
Preferred
5+ years of enterprise-level desktop support experience
Experience in complex system implementations or upgrades
Strong requirements gathering and business process analysis skills
Experience working with cross-functional teams and vendors
Proven troubleshooting skills for complex, high-impact issues
Strong written and verbal communication skills
Company
Volantsoft Inc
Volantsoft is leading Software Development and services company.
11-50 employees
H1B Sponsorship
Volantsoft Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (25)
2022 (12)
2021 (9)
2020 (6)
Funding
Current Stage
Early StageCompany data provided by crunchbase