United Concordia Dental · 1 day ago
Director Operations Delivery
Erie-Meadville Area
Full-time
Onsite
Mid, Senior Level
$108K/yr - $202K/yr
7+ years expUnited Concordia Dental is seeking a Director of Operations Delivery to manage and develop staff responsible for processing claims and handling inquiries across multiple states. The role involves coordinating software implementation and ensuring high-quality service delivery while participating in the operations strategy formulation.
DentalFinancial ServicesHealth CareHealth InsuranceInsurance
Responsibilities
Communicate effectively
Ensure high quality staff are hired for team and provide coaching, mentoring and leadership to team
Direct the daily production activities of staff members to deliver accurate, timely and efficient service to Highmark’s customers across a functional area
Participate in the formulation and execution of Highmark’s operations strategy and vision for division
Contributes and participates in the product management and governance process by identifying and representing client-specific requirements, managing all day-t-day operational defects to resolution and ensure that all performance guarantees are achieved
Provide significant input and direction to the development of Highmark’s future operational capabilities by investigating and recommending newly defined systems, process and techniques
Other duties as assigned or requested
Qualification
Required
Bachelor's degree or relevant experience and/or education as determined by the company in lieu of bachelor's degree
7 years in a management role
7 years in large operations environment
7 years of evaluating technology for implementation
7 years with insurance products principles, industry practices and processes
Excellent leadership skills
High standard of professional conduct
Excellent business writing skills
Ability to maintain confidential information
In-depth knowledge of call center technologies and methodologies
Preferred
5 years of insurance product knowledge
5 years in Workforce Development and Resource Management
3 years in Marketing or selling services for operational capabilities
3 years with Project Management
Company
United Concordia Dental
Group dental insurance is only part of our story.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Roosevelt A.
Senior Vice President & Chief Dental Officer at United Concordia Dental
John Doyle
Vice President Strategic Partnerships
Recent News
Business Journals
2022-06-29
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