American Alarm and Communications, Inc. · 10 hours ago
Business Development Representative
Arlington, MA, US
Full-time
Onsite
New Grad, Entry Level
$59K/yr - $77K/yr
0+ years expAmerican Alarm and Communications, Inc. is seeking a Business Development Representative to support customer satisfaction and revenue growth. This role involves outbound prospecting, customer retention strategies, and pipeline management to engage prospects and customers effectively.
Cyber SecurityInformation TechnologySecurityTelecommunications
Responsibilities
Conduct high-volume outreach to targeted prospects and existing clients through cold calling, email campaigns, and social media (LinkedIn) to generate interest and opportunities
Assess prospects using Budget, Authority, Need, Timeline, and criteria to determine fit and prioritize sales efforts
Proactively execute retention strategies to reduce cancellations, strengthen relationships, and drive upsell and cross-sell opportunities while ensuring customer satisfaction
Book appointments, demos, and discovery calls for sales executives to advance qualified opportunities
Research potential accounts, identify key decision-makers, build targeted prospect lists, and nurture leads through the sales pipeline
Manage inbound inquiries and proactively follow up with leads through calls, emails, and digital channels while meeting or exceeding activity and performance targets
Develop and execute targeted inside sales and retention campaigns promoting system upgrades, discounted services, and enhanced security solutions
Accurately record all customer and prospect interactions, activities, and progress in CRM systems such as Salesforce or HubSpot
Track activity levels, pipeline progress, and campaign performance; provide regular updates to leadership on results tied to quotas and KPIs
Maintain strong knowledge of AACI products and services to clearly articulate the value proposition and address initial customer inquiries
Analyze trends, customer feedback, and account data to identify improvement opportunities and recommend proactive solutions
Perform additional responsibilities as assigned
Qualification
Required
Exceptional verbal and written communication skills with the ability to engage high-level stakeholders
0–2 years of inside sales, business development, or customer service experience; requires a high level of resilience, motivation, and coachability
Strong focus on achieving daily and weekly activity metrics and meeting monthly, quarterly, and annual sales and retention quotas
Proficiency with CRM software, sales engagement tools, and LinkedIn
Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment
A proactive, service-oriented approach with enthusiasm for promoting quality security solutions
High school diploma required; an associate or bachelor's degree in business or a related field is a plus
Company
American Alarm and Communications, Inc.
American Alarm and Communications is a security and investigations company offering security and life safety system.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Lou Sampson
CFO, COO
Company data provided by crunchbase