Cable One/Sparklight Careers · 1 day ago
Carrier Customer Success Specialist
United States
Full-time
Remote
Mid Level
3+ years expCable One is a company committed to keeping customers and associates connected to what matters most. They are seeking a Carrier Customer Success Specialist to manage customer disputes, drive renewals, and provide pre-sale support while ensuring customer satisfaction and retention.
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Responsibilities
Manage and resolve customer disputes, including billing, service, and contract issues
Generate and present Customer Scorecards for quarterly business review (QBR) meetings, highlighting performance, opportunities, and feedback
Drive renewals and retention of existing customers, identifying upsell and cross-sell opportunities
Perform account maintenance tasks, such as updating tax forms, building lists, rate cards, and contact information
Handle customer escalations, working with internal and external stakeholders to resolve issues and complaints
Provide pre-sale support for large deals and RFPs, collaborating with the sales team and providing relevant information and documentation
Qualification
Required
Bachelor's degree in business, communications, or related field experience
At least 3 years of experience in customer success, account management, or sales in the telecommunications industry
Strong knowledge of carrier services, products, and contracts
Excellent communication, presentation, and negotiation skills
Customer-oriented, proactive, and problem-solving mindset
Ability to work independently and as part of a team
Proficient in Microsoft Office, CRM, and billing systems
Benefits
Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Tuition reimbursement (up to $5,250 on 1st year)
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
FREE Cable One services for associates who live in a serviceable area
Up to $75/mo. Cox Cable stipend - Phoenix associates
Company
Cable One/Sparklight Careers
At Cable One and Sparklight, progress doesn’t happen by chance — it’s sparked by people.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$400M2020-05-19Post Ipo Debt· $400M
2015-06-15IPO
Leadership Team
Todd Koetje
CFO
Tony Mokry
Senior Vice President Residential Services
Recent News
2026-01-08
MarketScreener
2026-01-06
2026-01-06
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