SoFi · 14 hours ago
Associate Manager, Originations (OMS)
United States
Full-time
Remote
Mid Level
3+ years expSoFi is a next-generation financial services company and national bank focused on changing the way people interact with personal finance. The Associate Manager, Originations will manage a team of Originations Specialists to ensure an exceptional experience for members during the loan application process while driving business improvements.
CreditCredit CardsFinancial ServicesFinTechLendingWealth Management
Responsibilities
Lead: Independently manage a team of up to 15 Originations Specialists ensuring the team is following procedures, providing excellent customer service and processing loan applications that meet SoFi's standards for quality and member experience. Set and motivate your team to achieve performance goals by defining clear objectives, responsibilities, and priorities
Learn: Gain a deep understanding of the member experience at every step of the application process. This knowledge will help you support your team as they have questions, come across new trends and learn new areas of lending operations
Coach: Develop team members both in loan processing and in customer interactions via phone, chat, SMS, and email
Improve: Identify opportunities to improve the experience of our members and employees who support our members every day. Reducing friction without compromising quality or introducing risk
Monitor: Track day-to-day activities of functional areas to ensure compliance to internal policy, legal, and pertinent regulations. Establish, monitor, and maintain internal policies and procedures as well as business continuity plans
Respond: Identify, escalate issues, and propose recommended solutions regarding potential issues with process, systems, and operations inefficiencies as they happen
Hire: Hire, train, and coach new Specialists on our Lending products and processes
Grow: Care for your direct reports by forming their broader career goals into realistic, actionable steps that you work together on
Smile: Challenge the status quo every day with a positive and productive mindset
Qualification
Required
1-2 years of experience managing the output and performance of others in a call center environment, preferably within the financial services industry
2-3 years of experience in customer service, lending application review, trust+safety, sales, or similar function
Experience training, motivating, monitoring, and supporting teams of customer service agents in a metric-driven environment
Knowledge of speaking directly with customers on escalated issues
Demonstrates excellent written and verbal communication skills
Ability to react to change quickly and implement new processes & procedures
Work independently with little or no supervision
Ability to analyze data sets, confirm the integrity of the data, and draw conclusions
Professional demeanor and excellent work habits are essential
Note that some evenings and weekend days will be required
Preferred
Student loan originations, consumer credit, or consumer lending experience preferred
Company
SoFi
SoFi is a finance company that offers a range of lending and wealth management services.
1001-5000 employees
H1B Sponsorship
SoFi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (213)
2024 (117)
2023 (131)
2022 (118)
2021 (81)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$12.25BKey Investors
Fortress Investment GroupPGIMQatar Investment Authority
2025-12-04Post Ipo Equity· $1.5B
2025-07-29Post Ipo Equity· $1.5B
2025-04-17Post Ipo Debt· $3.2B
Leadership Team
Anthony Noto
CEO
Jeremy Rishel
Chief Technology Officer
Recent News
2026-02-03
2026-02-03
Company data provided by crunchbase