HP · 1 day ago
Customer Experience Operations Lead
Spring, Texas, United States of America
Full-time
Onsite
Mid, Senior Level
$83K/yr - $128K/yr
4+ years expHP is a technology company known for its innovative solutions, and they are seeking a Customer Experience Operations Lead to enhance customer journeys and manage voice of customer programs. The role involves collaborating with stakeholders to design customized experiences, monitor KPIs, and lead complex problem-solving efforts.
ComputerConsumer ElectronicsHardwareIT InfrastructureSoftware
Responsibilities
Optimizes end-to-end customer journeys, identifying touchpoints, pain points, and improvement areas
Designs and manages voice of customers programs, including surveys, interviews, and feedback mechanisms to capture valuable insights from customers
Manages briefings that focus on strategic accounts, large revenue deals and major relationship opportunities
Collaborates with internal stakeholders to identify and organize appropriate presentations and discussion leaders for complex, strategic briefings
Designs customized customer experiences and briefing to be presented in executive briefing centers
Provides active management throughout briefing to provide notes and action items for follow-up after the briefing
Participates in development and leads monitoring of key performance indicators related to customer experience initiatives
Leads monitoring of competitor activities and trends in the industry to identify opportunities for improvement
Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently
Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans
Qualification
Required
Developing and optimizing customer journeys
Managing voice of customer programs
Overseeing strategic briefings for key accounts
Collaborating with internal stakeholders to organize presentations
Designing customized customer experiences
Monitoring KPIs and competitor activities
Leading complex problem-solving efforts
Managing projects independently
Contributing to operational and strategic plans
Optimizing end-to-end customer journeys, identifying touchpoints, pain points, and improvement areas
Designing and managing voice of customers programs, including surveys, interviews, and feedback mechanisms to capture valuable insights from customers
Managing briefings that focus on strategic accounts, large revenue deals and major relationship opportunities
Collaborating with internal stakeholders to identify and organize appropriate presentations and discussion leaders for complex, strategic briefings
Designing customized customer experiences and briefing to be presented in executive briefing centers
Providing active management throughout briefing to provide notes and action items for follow-up after the briefing
Participating in development and leads monitoring of key performance indicators related to customer experience initiatives
Leading monitoring of competitor activities and trends in the industry to identify opportunities for improvement
Solving difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently
Leading moderate to high complexity projects, delivering professionally written reports, and supporting the realization of operational and strategic plans
Preferred
Four-year or Graduate Degree in Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence
Typically has 4-7 years of work experience, preferably in project management, sales, channel, program management, marketing, or a related field or an advanced degree with 3-5 years of work experience
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave (US benefits overview [https://hpbenefits.ce.alight.com/])
Company
HP is a manufacturer and seller of personal computers, printers, computer hardwares, and business solutions.
10001+ employees
H1B Sponsorship
HP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (193)
2024 (187)
2023 (190)
2022 (200)
2021 (178)
2020 (183)
Funding
Current Stage
Public CompanyTotal Funding
$5.25BKey Investors
U.S. Department of CommerceBerkshire Hathaway
2025-04-14Post Ipo Debt· $1B
2024-08-27Grant· $50M
2022-04-06Post Ipo Equity· $4.2B
Leadership Team
Alex Paranicas
Senior Director, Corporate Strategy
Anneliese Leasure
President, Imaging, Printing and Solutions
Recent News
Silicon Republic
2026-02-05
2026-02-05
2026-02-04
Company data provided by crunchbase