Meta · 2 days ago
Project Manager, Content and Integrity Operations
Austin, TX
Full-time
Onsite
Mid Level
$36.54/hr - $114/hr
3+ years expMeta builds technologies that help people connect, find communities, and grow businesses. We are seeking an experienced Program manager who wants to work on mitigating real world harm and protecting our community to join the Paid & Brand Harms Integrity Operations Team, specifically our high prevalence problem space for Health and Wellness.
Computer Software
Responsibilities
Build in-depth subject-matter knowledge in various integrity and support issues across Operations at Meta
Create and modify data labels, ensuring compliance to all regulatory and legal requirements
Ensure the quality of labeled data sets, ensuring alignment to Meta’s policies and/or support processes
Partner with team members to improve processes and tools of the team’s labeling interfaces
Analyze and audit data to identify user trends and malicious behavior and suggest recommendations to improve operations
Use problem solving skills to resolve large and complex business problems
Lead investigations and resolve issues that are escalated to the team regarding potentially abusive content or real-world threats
Build cross-functional partnerships to create better solutions for our community and users
Develop in-depth knowledge of the integrity issues and how they affect our community
40% of your bandwidth RCA and labelling jobs to certify and specialize within the Health and Wellness Policy. With the goal of providing insights that optimize protocols and tooling and overall human review, validate reviewer precision, and hold defined review workforces to high standards. This labelling will contribute to other critical operational priorities such as protocol simplification and experimentation and set the groundwork for LLM via Review
20% of your bandwidth in project management activities to launch new queues, protocols or processes for human review or lead initiatives to improve product and ops shared Key Performance Metrics
40% of your bandwidth on other runs of the business, specifically workflow management and escalation handling. You will meet weekly with highly specialized CW team, leading education/certification and vendor operations to identify improvements in scaled workflows, file HRPs for changes to UDTS/workflows, create new queues and workflows, and respond to high-priority issues to maintain compliance and operational stability within enforcement workflows. You own Quality for these teams end to end and build in-depth knowledge in the space. You have familiarity with automating and delivering on work goals leveraging AI tooling
Navigating Ambiguity and problem solving: Proactive self identify gaps and provide recommendations for improvements or process simplification
Qualification
Required
3+ years of demonstrated experience delivering complex projects or process improvements
Expertise in root cause analysis and generating actionable insights
Operational Guideline Development: Expertise in defining, standardizing, and rolling out operational playbooks for complex use cases
Data Calibration and Quality Assurance: Experience building calibration processes, validating data labeling accuracy, and ensuring ground-truth quality
Training & Onboarding: Skill in designing and delivering onboarding programs for internal and external teams, especially in content moderation contexts
Knowledge Management: Effective techniques for facilitating knowledge transfer, governance, and information management
Tooling: Familiarity with leveraging AI tools
Experience of effectively communicating new concepts and ideas to a broad range of partners and stakeholders, on a regular basis
Preferred
College experience
Experience in a vendor labelling environment
Experience in Trust & Safety or Integrity Operations roles
Communication & Documentation: Proven experience with developing, creating, authoring draft guidelines, document processes, and convey complex processes to broad audiences
Benefits
Has_equity
Has_bonus
Company
Meta
Meta's mission is to build the future of human connection and the technology that makes it possible.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kathryn Glickman
Director, CEO Communications
Christine Lu
CTO Business Engineering NA
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