KION Group · 1 day ago
Solution Development Change Order Process Lead
Grand Rapids, MI, United States
Full-time
Onsite
Mid, Senior Level
$100K/yr - $135K/yr
5+ years expKION Group is seeking a Change Order Process Lead to join their Solution Development Team, where you will play a pivotal role in crafting post-contract success. In this dynamic position, you will work closely with various teams to support Customer Change Requests and ensure accurate processing and documentation of change orders for revenue audits.
Industrial Engineering
Responsibilities
Develop and sustain robust cross-functional connections with Solution Development, Sales, Application Engineering, Project Management, and Installation Management to guarantee smooth coordination of customer change requests
Collaborate with Procurement to gather detailed hardware specifications and prepare accurate quote requests for third-party resale hardware, ensuring alignment with project requirements and cost targets
Support Application and Controls Engineers by developing and refining Maestro layouts that reflect customer focused changes, contributing to technically sound and executable solutions
Own the costing process for change requests using Maestro and MACS/CPQ tools. Ensure all financial impacts are captured and detailed for audit and revenue recognition purposes
Manage Solution Approval Records (SARs) within Salesforce, including creation, updates, and ongoing monitoring to maintain visibility and traceability of all change requests
Take part in technical review meetings together with Application Engineers to confirm proposed changes and guarantee they match customer expectations and project scope
Lead or support Cost Review Meetings, providing clear financial analysis and rationale for proposed changes to ensure informed decision-making
Present change requests to management teams, articulating technical and financial impacts with clarity and confidence to gain necessary approvals
Assist Controls Management in customer presentations, offering technical expertise and support to communicate proposed changes effectively and build customer trust
Qualification
Required
5+ years of hands-on experience in material handling systems, with a strong focus on warehouse distribution operations including receiving, picking, sortation, and shipping
Proficient in Microsoft Office Suite, especially Excel, Word, and PowerPoint, with the ability to build clear documentation and impactful presentations
Skilled in technical drawing tools such as Maestro, AutoCAD, and SketchUp, used to support layout development and solution building
Strong communicator and presenter, capable of conveying complex technical concepts to cross-functional teams and collaborators
Collaborative great teammate, experienced in working across departments to drive alignment and deliver customer-focused solutions
Benefits
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Company
KION Group
The KION Group sells forklift trucks, warehouse technology and associated services from its seven brand companies around the world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-06-28IPO
Leadership Team
Christian Harm
CFO
Christian Dreyer
Senior Director Business Transformation & Network Management
Recent News
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2025-11-10
2025-10-31
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